New

Change Control Analyst I

Charter Communications
United States, Kentucky, Louisville
Sep 10, 2025
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you ready to coordinate and facilitate scheduled network maintenance to minimize risks and exposure to the Spectrum network and its revenue customers as a Change Control Analyst I? In this role, you will work with field technicians, operations, and engineering to assess impacts and gather details for communication across departments. Additionally, you will assist in preparing detailed status reports for maintenance tickets and analyze trending data to drive performance improvement. How You'll Make an Impact Assist with facilitating the Network Protection Policy to minimize risk and exposure to the network and revenue customers Ensure maintenance tickets are accurately submitted with required data to meet compliance and are designed to improve the stability of the network or provide controlled expansion or addition of services and/or network equipment Coordinate and facilitate with creation of change request tickets for vendor and carrier maintenance activities to ensure successful execution and completion Recommend changes to procedures and operational efficiencies and assist in successful implementation Responsible for the observation and alert of non-compliance of the Network Protection Policy to drive successful, proactive, preventive maintenance Provide positive guidance of processes and best practices in Change Management Attend daily change management maintenance calls with respective stakeholders to ensure successful execution and completion of change activity Responsible for communicating and training process changes to the change management users to ensure standardization Track and assess metrics based on trending data with reporting relative to scheduled maintenance activities on the network Working Conditions Office environment What You'll Bring to Spectrum Required Qualifications Education Bachelor's degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience Experience 1+ years of Network Operations, Change Management (IT/Network), or related field experience Change Management, ITIL Service Management experience Skills Read, write, speak and understand English Knowledge of networking fundamentals Track and assess metrics Complete documentation accurately Work in a fast-paced environment Prioritize, track, and manage multiple tasks Verbal and written communication skills Demonstrated knowledge of Word, Excel, and PowerPoint Preferred Qualifications Skills Knowledge of cable and telecommunications products and services ENO327 2025-61178 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.