Position Details
Position Information
| Recruitment/Posting Title |
Box Office Assistant Manager |
| Posting Number |
25TM0368 |
| Department |
Mason Gross Sch Arts-Deans Ofc |
| Overview |
Mason Gross School of the Arts is a vibrant community of artists and scholars committed to pursuing excellence, innovation, and inclusivity. Its mission is to create socially relevant art, foster diverse programming and curricula, cultivate community partnerships, and advance the arts through teaching, creative activity, advocacy, and research that contributes to the public good. Comprising 1200 undergraduate and graduate students across programs in music, theater, dance, filmmaking, and art & design, Mason Gross is housed within Rutgers-New Brunswick, a premier Big Ten research university that serves some 50,000 students and is the flagship campus of Rutgers, The State University of New Jersey. The nation's eighth oldest institution of higher learning, Rutgers reflects the diversity of New Jersey, which is one of the most diverse states in the nation. The Rutgers-New Brunswick campus is located less than an hour by train or car to New York City and the beautiful beaches of the Jersey Shore and is just over an hour to Philadelphia. |
| Posting Summary |
Rutgers, The State University of New Jersey is seeking a Box Office Assistant Manager for Mason Gross School of the Arts (
MGSA). Reporting directly to the Department Administrator Supervisor in the University Arts Services of Mason Gross School of the Arts (
MGSA), the Box Office Assistant provides event management, administrative, and supervisory support to
MGSA events.
Among the key duties of the position are the following:
- Provides excellent customer service, event management and administrative support.
- Provides customer service support by upholding unit customer service protocols and policies during business hours and at performances as well as the execution of student staff duties as needed.
- Provides event management support by acting as on site manager and liaison for student staff, departments and patrons in the absence of a C1 supervisor at Mason Gross events at MGPAC and NBPAC.
- Provides supervisory support by supervising/training student staff during business hours and at performances; administrative support by managing informational materials including, preparing, processing, and controlling records, reports, and documents such as parking requests, donation packs, bulletin boards, end of day financial reports, records management, and event reporting.
|
| FLSA |
Nonexempt |
| Salary Details |
$22 - $25/hourly |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits
- Life insurance coverage
- Employee discounts programs
For detailed information on benefits and eligibility, please visit:
http://uhr.rutgers.edu/benefits/benefits-overview. |
| Position Status |
Part Time |
| Working Hours (per week) |
19.5 |
| Daily Work Shift |
Rotating |
| Work Arrangement |
|
| Payroll Designation |
PeopleSoft |
| Terms of Appointment |
Temporary Staff Appointment - Hourly |
Qualifications
| Minimum Education and Experience |
- Bachelor's degree in a related field, or an equivalent combination of education and/or experience.
|
| Certifications/Licenses |
- A valid driver's license would be required for this position, and have access to a reliable vehicle or other dependable means of transportation for travel to on campus sites.
|
| Required Knowledge, Skills, and Abilities |
- Must have strong interpersonal communication skills and customer service experience.
- Must be able to multitask in a fast-paced environment and complete work with a basic understanding of the mission, vision, role, and goals of the University Arts Services and MGSA, and the tasks and responsibilities of the position in the achievement of these goals.
- Must comply with University policy on credit card and cash handling.
|
| Preferred Qualifications |
- Experience working in a similar role in a multicultural university setting, experience in Arts Administration, and/or knowledge of Tessitura ticketing or similar software.
|
| Equipment Utilized |
- Must be familiar with: PC computers and laptops.
- Required to operate or use: Tessitura Ticketing Software, Visual Paradigm, Qualtrics, Surface Pro/iPads tablets, Boca ticket printers, Mifi, Ingenico EMVs, Zebra ticket scanners.
|
| Physical Demands and Work Environment |
- Extended periods of time walking, standing, and/or rotating around a 5 venue Performing Arts Center to maintain management of hourly wage staff and ticketing and front of house operations during performances.
- Routinely required to lift and transport equipment up to 25 pounds.
|
| Special Conditions |
- Must be available to work variable work hours, including evenings and weekends.
- Clean Driving Record.
|
Posting Details
| Posting Open Date |
09/12/2025 |
| Posting Close Date |
10/12/2025 |
| Open Until Filled |
No |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers University-New Brunswick |
| Home Location Campus |
Douglass (RU-New Brunswick) |
| City |
New Brunswick |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
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Sep 12, 2025