Enterprise Platform Specialist (ServiceNow)

Join Aya Healthcare, winner of multiple Top Workplace awards!

The Enterprise Platform Specialist is responsible for the management, optimization, and adoption of enterprise applications including ServiceNow, OpenAI's ChatGPT, our cloud VoIP system, and other enterprise platforms. This role blends technical administration with business analysis, ensuring platforms are reliable, scalable, and deliver measurable value across departments.

Who We Are:

We're a $10+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we're obsessed with creating exceptional experiences for our clients, clinicians, and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you'll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities:

• Platform Administration & Support
  
  
  
  • Configure, maintain, and troubleshoot ServiceNow and other enterprise platforms to ensure performance, availability, and security.
  • Build and update workflows, reports, dashboards, and integrations across supported applications.
  • Partner with the Information Security team to maintain governance, compliance, and accurate change documentation.
  
  
  
  

• Business Analysis & Adoption
  
  
  
  • Collaborate with stakeholders to gather requirements, translate needs into technical solutions, and align platform capabilities with business processes.
  • Identify opportunities for workflow automation, process improvement, and adoption of new features.
  • Develop and maintain reporting dashboards and KPIs to track usage, adoption, and performance.
  
  
  
  

• Onboarding & Training
  
  
  
  • Lead the onboarding of new departments into enterprise platforms, tailoring configurations and workflows to fit business requirements.
  • Provide training sessions, user documentation, and ongoing support to ensure adoption and positive user experience.
  
  
  
  

• Project Management
  
  
  
  • Plan and deliver small-to-medium system enhancement projects, module deployments, or integrations on time and within scope.
  • Partner with IT teams, business stakeholders, and vendors to coordinate delivery of solutions.
  
  
  
  

Required Qualifications:

• 3+ years of experience supporting and/or analyzing enterprise applications.
• Hands-on knowledge of ServiceNow configuration, workflows, reporting, and integrations.
• Proven ability to gather requirements, map processes, and support adoption initiatives.
• Familiarity with SaaS administration, provisioning, and data analysis.
• Strong problem-solving skills with excellent communication and documentation abilities.
• Detail-oriented, collaborative, and adaptable in balancing technical and business needs.

What We Offer:

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligibleand where required by applicable law, including reimbursementsand discretionary bonuses
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya's general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
• Celebrations! We hit our goals and reward ourselves.
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon - plus, you get a special treat on your birthday!
• UnlimitedDTO- we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily

Compensation: Aya reasonably anticipates the pay scale for this position to be an annual salary of $100,000 to $110,000.

The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager's discretion.

Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click here for our EEO policy