Scheduling Analyst

Overview

Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners - as well as federal, state and local governments - GCE is one of the country's largest private employers of persons with disabilities. Learn more at GCE.org.

Overview

The Contact Center Scheduling Analyst role will be responsible for analyzing call trends, volume, and productivity in order to predict staffing needs. Maintain and process scheduling data for operation analysis, and scheduling changes to meet staffing needs. This position will work closely with operations management.

Role Requirements

• Associate's degree and two (2) years of experience in contact center or related services; may substitute equivalent combination of education and experience.
• One (1) year of experience in workforce management or call center analytics is preferred.
• Experience in Microsoft Excel creating formulas, pivot tables, using macros, creating graphs and producing reports with a large volume of data.
• Experience presenting reports, forecasts, trends and recommendations to the team and management in a clear, concise, and actionable manner.
• Must have strong analytical and critical thinking skills.
• Must have the ability to work independently.
• Must be able to interact effectively with customers and team members.
• Must be physically able to perform general tasks detailed in the assigned contract.
• Must be able to pass organization screening requirements, including state or federal background screenings, as appropriate.

Compensation:

Compensation range for this position is $23.2673 - $26.8308 per hour.

GCE Benefits:

At GCE, we recognize the importance of offering our team members a competitive and comprehensive benefits plan. In addition to offering voluntary benefits like medical, dental, and vision plans as well as voluntary products such as accident, hospital indemnity and critical illness, GCE also provides employer paid benefits, including Paid Time Off.

Physical Requirements:

This job operates in a professional office environment. The physical demands described here represent those that a team member must meet to perform the job's essential functions successfully. Flexibility related to work hours as project demands arise.

• Occasionally required to move up to 5-40 pounds.

• Must be able to remain in a stationary computer position for extended periods.

• Must be able to use hands and fingers to type.

• Must be able to reach with hands and arms for using a computer.

The mental demands, physical demands and environmental factors described here are representative of those that must be met by a team member to perform the essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To Apply:

Interested applicants please visit https://gce.org/work-for-gce/careers/ and complete the on-line application. If you require additional assistance, please call Human Resources at 850-495-3512.

Global Connections to Employment, Inc. is an Equal Opportunity employer. Individuals with Disabilities and Veterans are encouraged to apply. Drug Free Workplace Employer, DRUG TESTING REQUIRED