Program Manager

GUARDIAN FLIGHT MINE PROGRAM MANAGER

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost, and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY

Coordinates activities of personnel at assigned mine and collaborates with the Regional Director, Mine Safety and Rescue Team and Mine Leadership. Essential functions include administrating the financial, marketing, growth and business aspects for the assigned base, as well as clinical oversight of Mine Paramedics.

JOB DUTIES

Administrative:

• Coordinates the daily base activities of the Mine Paramedics by stopping by the mine locations a minimum of three times a week, exceptions include PM's with multiple mine base locations or business related activities which preclude the visits.
• Collaborates with base leads for Paramedic activities
• Assures proper coverage for all medical shifts
• Secures replacement staff for all work absences
• Reviews electronic payroll of crew members for accuracy and submits for approval before the stated deadline
• Receives medically related mine problems or issues from mine paramedics, mine leadership, customers and patients. Resolves medically related problems or issues as they occur with feedback to appropriate persons or refers the issue to the appropriate person for resolution
• Recommends and implements changes to improve efficiency and effectiveness of medical staff and base performance
• Assures proper ordering, use, maintenance, and repair of medical equipment and supplies
• Participates in the evaluation of new equipment/supplies and oversees inventory and supplies
• Oversees the base spending, remains within budget for the base and submits the required reports as defined by policy
• Responsible for, or coordination of, the maintenance and organization of facilities with mine leadership
• Conducts, in conjunction, with the Safety Officer, monthly staff meetings at assigned base to include preparing an agenda, typing minutes and assuring delivery of minutes to all crew members and safety department.
• Coordinate and participate in larger all-inclusive Regional base meetings
• Ensures crew members follow policy for work related injuries and exposures
• Submits detailed reports to the RD and VPO, as requested.
• Collaborates with the Clinical Mine Educator, Regional Clinical Manager and Medical Director to resolve any deficiencies
• Reviews monthly CQI reports refers those with deficiencies to Mine Clinical Educator, Regional Clinical Manager, Medical Director or Director of Clinical Care Services
• Collaborates with State Representatives for ambulance inspections
• Collaborates with CAMTS or other accrediting agencies
• Participates in program specific, company specific and GMR meetings
• Completes mandatory assigned training through LMS

Staff Supervision:

• Delegates assignments and holds employees accountable for work completion
• Develops individuals medical crew members talents by promoting professional growth, education, involvement, and decision making
• Accountable for medical crew licensure, certifications, and clinical requirements in conjunction with the Mine Clinical Manager
• Ensures the required credentials are submitted by the base crew members in the applicable licensure platform
• Collaborates with base leads to ensure assigned staff has the required MSHA, Sites and mine specific training to meet local, corporate and government compliance
• Ensures narcotic counts are completed per policy; all staff document narcotic use per policy; and reports any discrepancies immediately to the RD, Regional Clinical Manager, Compliance and HR.
• Interviews and hires candidates for Mine Paramedic positions at the assigned bases
• Assists new employees with completion of the orientation process. Monitors new employee performance by assigning a preceptor and working closely with the base lead, Mine Clinical Educator and Regional Clinical Manager to ensure successful transition into the position, throughout the orientation process.
• Prepares annual employee evaluations for assigned medical staff
• Ability to evaluate and observe crew members in real time situations both above and underground
• Carries out disciplinary action with input from the RD, Regional Clinical Manager, Mine Clinical Educator (as needed) and Human Resources
• Resource for the dissemination of new information and problem resolution for the base crew members
• Carries out supervisory responsibilities in accordance with the company's policies and applicable laws

Departmental Collaboration:

• Participates in the interview process for the selection of Mine Clinical Educator and Mine Paramedics to be assigned to the base as requested, as needed for other Regional programs
• Collaborates with Mine Safety and Rescue personnel and Mine leadership

Marketing and Business Development:

• Identifies and establishes strong business relationships with all customers within the assigned area
• Coordinates customer relations/marketing activities for the base crew members
• Ensures that relationship building activities occur with each customer through personal visits from the Mine Program Director
• Orders marketing supplies per company policy within approved budget and ensures appropriate use of these supplies
• Attends local and regional Mine meetings, EMS/Hospital/advisory group meetings as needed
• Other essential functions as assigned
  
  

QUALIFICATIONS

Education/Experience:

• High school diploma or equivalent
• College degree preferred
• Two years of leadership experience preferred
• Must have a valid Driver's License
• Must obtain, within 30 days of hire, MSHA certification for above and below ground mining

Skills:

The knowledge, skills and abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must possess exceptional communication and interpersonal skills to effectively deal with staff and present information to management, public groups, and hospital/EMS/911agencies
• Possess efficient project/task completion and exceptional organizational skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Possess the ability to elicit staff involvement, and positive approach to problem solving
• Ability to read, analyze and interpret health and flight-related journals, operational reports, and job specific legal documents
• Computer literacy required
• Familiarity and ability to navigate assigned charting and CQI platform

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The working conditions as well as physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Working Conditions:

• Required to work frequently near moving mechanical parts.
• Required to work in outside weather conditions.
• Frequently exposed to blood-borne pathogens or airborne particles
• Frequently exposed to vibrations.
• Exposed to loud noise levels requiring headphones around operating equipment or underground
• Frequently required to travel within region of assignment

Physical Demands:

• Reach with hands and arms; speak and hear.
• Frequently required to sit.
• Required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and smell.
• Lift and/or move up to 150 pounds cumulative with assistance
• Specific vision abilities required by this job include close vision, distant vision, peripheral vision, depth perception and the ability to adjust focus.
• Must be able to work a flexible work schedule
  
  

GUIDING VALUES AND BEHAVIORS

Employee must consistently exhibit our guiding principles:

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.