Real Estate Sales Support Specialist

At Altra Federal Credit Union, we believe in putting people before profits. We're dedicated to helping our members achieve financial success through personalized service, innovative products, and a strong commitment to community. As we continue to grow, we're looking for enthusiastic team members who share our passion for service and excellence.

As a Real Estate Sales Support Specialist, you will serve as the first point of contact for members, potential members, and internal business units seeking information about our real estate lending products and services. This role provides knowledgeable assistance over the phone, ensuring smooth processes and supports the real estate lending team in delivering an exceptional member experience.

Key Responsibilities:

• Answer inbound calls to the Real Estate Call Center and direct the members to the proper resources, including channels, Real Estate Loan Originators, or Real Estate Servicing team.
• Engage and coordinate the assistance of employees from other departments in providing prompt resolution to the members inquiries.
• Answer high level mortgage-related questions about rates, products, application channels, etc.
• Continuously work to improve real estate processes by using creativity, innovation, and collaboration.
• Assist the department with ordering services, monitoring mortgage inbox, sending disclosures, help the servicing team, as needed, when not assisting with member phone calls.

Qualifications:

• High school diploma (or equivalent) required.
• 1+ year of similar or related experience is required.
• Previous call center, sales support, banking, or mortgage lending environment experience preferred.
• Excellent telephone skills, computer / keyboard skills.
• Self-starter, capable of working with general instructions and minimal supervision.
• Good math skills.
• Effective oral and written communication skills, and excellent organizational skills.
• Must be able to multi-task and solve problems.
• Marketing skills and be able to cross-sell products and services to our members.

Availability:

• This position is 40- hours a week, Monday through Friday.
• Staffed hours are 8:00 a.m. to 5:30 p.m. CST
• Will require some flexibility within these hours, as needed.

Work Environment:

• The Real Estate Sales Support Specialist position is located at Altra's Operations Center in Onalaska, WI
• However, work from home / remote opportunities can be considered for those candidates who live within Altra's approved remote states: CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.

Pay and Benefits:

• Competitive starting pay
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
• Paid time off, volunteer time off, holiday pay and your birthday off (paid)!
• Employee-only perks and discounts

At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

High School or GED (required)

1+ year of similar or related experience is required. (required)
Previous call center, sales support, banking, or mortgage lending environment experience preferred. (preferred)
Excellent telephone skills, computer / keyboard skills. (required)
Self-starter, capable of working with general instructions and minimal supervision. (required)
Good math skills. (required)
Effective oral and written communication skills, and excellent organizational skills. (required)
Must be able to multi-task and solve problems. (required)
Marketing skills and be able to cross-sell products and services to our members. (required)