Sr. Technical Program Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Sep 21, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.Cloud + AI Platform (CAIP) is one of the most strategic businesses worldwide at Microsoft. The Cloud + AI Platform TPM is the most senior Azure delivery and strategy expert, deeply skilled across all Azure workloads. Given the tremendous momentum in customer pursuit of Digital Transformation, there's never been a more exciting & compelling time to be a part of the Cloud + AI Platform business at Microsoft! Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services. To help drive this effort, Microsoft is investing in the creation of the CAIP Technical Success Platform team that will play a key role in helping Microsoft customers achieve this digital transformation through successful adoption of Microsoft Cloud Solution and Services. We are looking for a high-energy Sr. Technical Program Manager to develop high-quality, repeatable IP offerings for CAF/WAF, Resiliency, Monitor and Platform Health priorities through Unified deliveries in collaboration with the Chief Architect Office (CAO) team. Collaborate with the Unified pillar team to own the landing and adoption of these offerings with the field. Drive skilling strategy and content for the solution play and pillar. Unblock and accelerate field pipeline and escalated requests to Corp, including solving for engagement blocking technical feedback within SLA. Deliver Unified offerings hands-on based on dispatch (for Innovation workloads) and customer engagement as needed. Execute field readiness programs including the Technical Intensity program, champs' programs, and LevelUp training. Influence product roadmap based on Voice of Customer/Field gathered from CSU teams, customers, and partners. Enable core priorities for the Secure Migrate & Modernize solution area by developing and landing execution guidance for field teams. Develop and validate how-to-execute guidance for relevant offerings in the Cloud Adoption Factory and support enablement of Factory delivery teams. Serve as technical SMEs and thought leaders on delivery topics for the solution play and pillar, including best practices and architecture patterns. Drive cross-group collaboration with the CAO team. This role will be focused on developing repeatable IP and assets for broad use by internal Microsoft delivery resources, managing technical product escalations from customers, and interfacing with engineering on product roadmap and feature releases. Plus, we offer flexibility-work remotely up to 100% of the time. Join us in shaping the future of technology!This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesUnleash Talent to Unlock Customer/Partner ValueAct as aTrusted AI Advisorby completing AI training and applying architecture best practices to accelerate customer AI adoption.Engage as aCommunity Mentor, contributing to IP development with engineering, participating in the Shadow program, and fostering technical excellence across the Cloud & AI community.Build Trust Through Product ExcellenceDevelop high-quality, repeatable IP offerings for CAF/WAF, Resiliency, Monitor and Platform HealthPrioritizeSecurityby delivering secure Azure architectures, with emphasis on Defender for Cloud (secure by default).EnsureReliability and Resiliencyby performing end-to-end quality assurance of architecture designs, addressing Priority Zero vulnerabilities, and implementing multi-zone/multi-region strategies.Champion theVoice of the Customer/Partner, influencing product roadmaps and acting as a trusted technical advisor to Customer Success leadership.Differentiate Through World-Class Customer ExperienceEngage withSenior Executives(e.g., CTOs, CIOs) to define transformative Cloud & AI strategies and lead Azure consumption planning aligned with customer success goals.Inspire customers withCustomer Zerobest practices, showcasing Microsoft's AI capabilities and success stories.Drive Operational Excellence Through AIUseAI-Driven Business Insightsto inform strategic decisions aligned with customer objectives, in collaboration with management.MaximizeROI on Microsoft Investmentsby leveraging scale execution engines like Cloud Accelerate Factory and providing oversight for Unified delivery engagements.Accelerate Customer/Partner Outcomes Through Delivery ExcellenceCustomer-Centric Approach:Understand customers' Secure Migrate & Modernize transformation priorities, and success measures.Innovate with Azure solutions that drive business value, and increase customer maturity, adoption and production readiness.Ensure Technical Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Align these solutions to demand signals from the field teams, market patterns and product roadmap.Facilitate scalable delivery through strong technical program management utilizing a factory model/approach; driving program awareness and demand across the regional areas, this includes obtaining understanding of delivery demand patterns which will inform IP strategy for delivery at scale.Business Impact:Drive Consumption Growth: Develop opportunities to enhance Customer Success and help customers extract value from their Microsoft investments.Unblock Customer Challenges:Leverage subject matter expertise to identify resolutions for customer blockers. Follow best practices and utilize repeatable IP.Build repeatable IP and assets that create velocity in deployment and drives customer value from their Unified investment. Continuously look to improve upon these assets utilizing the best of field inputs.Architect Azure Solutions:Apply technical knowledge to design solutions aligned with business and IT needs. Create Innovate with AI roadmaps, lead POCs and MVPs, and ensure long-term technical viability.Technical Leadership:Deep Expertise in Azure: Proficiency in building and scaling CAF/WAF.Advocate for Customers: Share insights and best practices, collaborate with the Engineering team to address key blockers, and influence product improvements, roadmap and feature prioritization. Provide clarity to field teams and customers on feature roadmap and develop assets that extend products aligned to strategy.Continuous Learning: Stay updated on market trends, collaborate with the AI technical community, and educate customers about the Azure AI platform. Share technical knowledge, best practices, and enablement throughout various communities internally and externallyAccelerate Outcomes: Through engaging with field teams, share expertise, contribute to IP creation, and promote reusability to accelerate customer success, as well as collate feedback on assets to drive improvement and leverage field teams inputs.Other Responsibilties:Embody ourcultureandvalues | |