Senior Cloud Solution Architect
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Sep 21, 2025 | |
|
OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Global Customer Success (GCS) organization, part of CE&S, is dedicated to driving customer success on the Microsoft Cloud by leveraging AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, enhance operational excellence, and foster long-term loyalty. The Senior Cloud Solution Architect is an ideal role for individuals passionate about empowering organizations through innovative and secure Power Platform solutions while championing best practices in governance and administration.This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesBusiness ImpactOperates with operational excellence across all sales stages and tools (e.g., pipeline updates, time tracking) with minimal guidance.Collaborates across Microsoft and customer/partner teams to deliver strategic outcomes and enhance satisfaction.Manages business and technical risks by applying governance principles and adapting methodologies.Ensures compliance with industry and Microsoft standards.Prioritizes competing demands and aligns work with customer impact and business goals.Solution Deployment & Value RealizationIdentifies and mitigates blockers using appropriate tools and processes.Applies business, technical, and industry knowledge to architecture and support projects.Uncovers new opportunities for consumption, usage, and unified expansion-especially Enhanced Solutions-based on customer value and Microsoft's platform strengths.Advocates for alternative architectures and solutions to shape customer requirements.Gathers customer insights and maps solutions to business outcomes.Captures opportunities using Microsoft's Customer Engagement Model.Delivery & Operational ReadinessDelivers solutions aligned with Microsoft methodologies (e.g., VBDs, training, technical validation).Supports long-term adoption through change management practices.Guides customers toward secure, resilient, AI-enabled, and optimized solutions.Provides feedback to the Unified Delivery Team to refine deliverables.Customer CentricityFocuses on seamless and connected customer experiences.Understands customer goals and defines conditions for success.Addresses dissatisfaction and contributes to strategies for improved experience and transformation.Translates customer problems into industry-aligned solutions with clear ROI.Supports adoption of cross-solution area strategies.Builds relationships with technical and business decision makers.Bridges understanding of security, compliance, and risk requirements.Acts as the voice of the customer, sharing insights with Engineering and Product teams.Identifies patterns across industries and contributes strategic insights.Partner SpecializationIdentifies solution area-specific market opportunities and initiates actions.Guides partners in developing offerings and supports initial implementations.Delivers technical enablement and clarifies opportunities through pre-sales support.Drives growth by unblocking technical barriers in customer deals.Technical LeadershipUses market insights to support upskilling and accreditation efforts.Demonstrates technical readiness and influences team development.Mentors peers and leads readiness activities.Contributes to virtual teams and internal communities with strategic input.Participates in external events to elevate Microsoft's brand.Identifies gaps and contributes to scalable solutions and IP development.May help evolve Microsoft's frameworks and methodologies.Other Embody our culture and values. | |