New 
Customer Business Outcomes Lead
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Sep 22, 2025 | |
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OverviewThe Sales Enablement & Operations (SE&O) team is the strategic engine that translates Microsoft's commercial strategy into field execution. Our Americas team drives cross-subsidiary operational excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale.We are looking to hire a Customer Business Outcomes Lead for a customer-facing sales role responsible for driving business outcomes for customers through industry expertise and value-focused engagement. In this role, you will be involved in proactive account planning, building executive relationships, aligning with customer priorities, quantifying business value, and addressing capability gaps. This position supports opportunity creation, pipeline growth, accelerated consumption and strategic deal closure by connecting business value with consumption plans and relevant Microsoft offerings, leveraging internal resources to strengthen proposals and address competition, and working with account teams to accelerate sales cycles and grow market share. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating a diverse and inclusive work environment for all employees to positivelyimpactour culture every day.
ResponsibilitiesAccount Management Enhance account plans through outcome-focused selling and planning based on customer priorities and industry trends that lead to new opportunity creation Ensure transition of net new opportunities, and work with account teams to increase forecast accuracy Work with account teams and partners to link business outcomes to workloads and corresponding consumption plans leading to accelerated consumption Competitive Knowledge Leverage network of industry experts & content to stay informed on trends, competitors, and customer priorities. Apply deep knowledge of Microsoft products to influence internal teams, guide customers, and develop competitive solutions that grow revenue Identifies gaps in competitor offerings to position Microsoft as the preferred partner Customer Engagement Engage directly with customers to utilize value engineering, business envisioning, and success planning frameworks to quantify and effectively communicate desired business outcomes Collaborate with executive customer stakeholders to clearly articulate business value and advance transformation initiatives Maintain comprehensive knowledge of industry challenges and opportunities to effectively tailor Microsoft solution plays in the customers language Lead cross-functional teams (Industry Advisors, Specialists, Partners, etc.) to provide integrated solutions for customer challenges Accelerate sales and consumption through business envisioning to visualize enriched employee experiences, reinvent customer engagement, reshape business processes and bend the curve on innovation Sales Excellence Work through each stage of the Microsoft Customer Engagement Methodology (MCEM), including Listen & Consult, Inspire & Design, Empower & Achieve, Realize Value, and Manage & Optimize, by serving as an advisor to business decision makers Scale business outcome selling methodology and best practices through Sales Enablement & Skilling programs to reach a broader set of account teams and customers beyond direct account coverage capacity Identify issues or risks related to customer satisfaction, analyze root causes of business capability gaps, address technology blockers, and create an action plan to improve the overall customer experience Ability to work through Microsoft customer relationship management system and reporting to influence account plans, pipeline management, and close plans Other:Embody our culture and values | |