Phlebotomy - Phlebotomist II

Equiliem
remote work
United States, North Carolina, Raleigh
Remote Worksite (Show on map)
Sep 22, 2025
Position Overview The Patient Services Representative II (PSR II) provides professional, high-quality patient care through specimen collection, processing, and front office support. This role represents the organization in a patient-facing capacity, ensuring accuracy, safety, and confidentiality while maintaining a welcoming and efficient environment. The PSR II draws and processes blood specimens following established procedures and may also perform front office (FOH) duties, including patient intake and administrative support. Successful applicants may work in a physician's office, patient service center, or other assigned locations as needed. Job Responsibilities Perform daily specimen collection and processing duties accurately and efficiently under the direction of the area supervisor Maintain a safe, clean, and professional environment at all times Conduct both forensic and clinical specimen collection following established procedures and quality standards Verify patient demographic information, initials, and signatures post-venipuncture to ensure correct labeling and identification Complete required documentation and maintain accurate specimen records Provide professional, courteous customer service to patients, clients, and coworkers Demonstrate confidentiality, professionalism, and organizational commitment Perform front office duties as needed, including patient check-in, data entry, and administrative support Travel to other locations as required for coverage, sometimes with short notice Maintain compliance with all policies and procedures, including health, safety, and dress code standards Job Requirements Ability to perform accurate, high-quality work in a fast-paced environment Ability to work independently with minimal supervision Excellent phlebotomy skills, including pediatric and geriatric collections Flexible and available to work weekends, holidays, on-call shifts, and overtime as needed Strong communication, customer service, and organizational skills Reliable transportation, valid driver's license, and clean driving record (if applicable) Ability to make sound decisions using established procedures and good judgment Capable of managing multiple priorities in a high-volume setting Demonstrates adaptability, teamwork, and a strong customer focus Training locations may vary based on trainer availability Education High school diploma or equivalent required Medical assistant or paramedic training preferred Phlebotomy certification preferred (required in California, Nevada, and Washington) Work Experience Minimum of 3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections At least 2 years of experience in a patient service center environment preferred Customer service experience in a retail or service environment preferred Keyboarding and data entry proficiency required Additional Job Details Schedule: Monday-Friday, 8:00 a.m.-1:00 p.m. (Eastern Time) This position is not eligible for remote work COVID-19 vaccination not required No state-specific credentials or licenses required Reliable personal transportation required (bus, Uber, or rideshare services are not considered reliable) Must arrive on time, remain for the full shift, and maintain consistent attendance-excessive absenteeism or tardiness may result in termination Candidate will perform both front office and phlebotomy duties as needed