New

US-Customer Service Representative I

Equiliem
United States, Mississippi, Jackson
Nov 05, 2025
Job Summary The Customer Service Representative I provides frontline support to customers by addressing inquiries, resolving issues, and ensuring a positive experience. This role requires strong communication skills, problem-solving abilities, and the ability to handle customer interactions efficiently while maintaining professionalism. Job Responsibilities Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner. Identify and assess customer needs to provide accurate and helpful information or solutions. Process orders, returns, and exchanges accurately and efficiently. Troubleshoot product or service issues, providing appropriate resolutions or escalating complex cases when necessary. Maintain accurate customer records and documentation in company systems. Follow up with customers to ensure resolution of issues and satisfaction with service. Stay informed about product features, pricing, promotions, and company policies. Collaborate with internal teams (sales, marketing, operations) to effectively address customer inquiries and concerns. Job Requirements High school diploma or equivalent. 1-3 years of experience in customer service or a related role. Excellent communication and interpersonal skills with a customer-focused mindset. Strong problem-solving skills and ability to think quickly in dynamic situations. Proficiency in computer systems and software, including CRM platforms and Microsoft Office Suite. Ability to multitask effectively and perform well in a fast-paced environment. Strong attention to detail and accuracy in data entry and documentation. Flexibility to work evenings, weekends, and holidays as needed. Preferred Qualifications Associate degree or certification in Customer Service, Business Administration, or related field. Experience with customer service or ticketing systems (e.g., Zendesk, Freshdesk). Knowledge of basic sales techniques, including upselling and cross-selling. Bilingual proficiency in languages commonly spoken by customers. Ability to adapt quickly to new technologies and software applications.