Strategic Account Business Analyst

The Strategic Account Business Analyst plays a pivotal role in driving the success of global account management by defining and implementing tools and processes to manage account KPIs. This position is essential for ensuring that account teams are equipped with the necessary resources to accurately report on metrics, support cross-functional collaboration, and maintain data integrity. The analyst will contribute to the development of strategic customer playbooks and provide administrative support for key applications, ensuring seamless access to up-to-date information.

• Train account teams on tools and processes required for accurate metric reporting.
• Define key processes to support account management, collaborating with contact center, logistics, sales, and division functions.
• Participate in the development of a customer playbook for strategic accounts.
• Manage data quality to ensure accuracy in account reporting.
• Support Oracle-based data updates to provide account teams with the most recent data.
• Provide administrative support for SharePoint and Power BI applications.
• Serve as global backup for maintaining data and account team reports.