Robotaxi Field Response Specialist, Ridgepoint

We are seeking highly reliable and quick-thinking individuals to join our Robotaxi Field Response Team for our ride-hailing service, ensuring that all our vehicles are supported through our 24/7 vehicle operations.

Your responsibilities will include serving as immediate support to on-road incidents involving our autonomous vehicles, ensuring rider safety, conducting basic roadside repairs, assisting first responders, and aiding vehicle recovery operations.

• Rapidly respond to vehicle incidents in the field
• Log all actions and observations using internal tools and platforms
• Perform basic vehicle service, including swapping a wheel
• Ensure vehicles are returned to operational status efficiently and safely
• Assist riders during active incidents in the field
• Communicate professionally with first responders as needed
• Document and report all cases to ensure system reliability and accountability

• Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities
• Excellent problem-solving and communication abilities, troubleshoot issues effectively, and develop timely solutions with incident responses
• Ability to remain calm under pressure and follow basic protocols
• Learn basic vehicle repairs to ensure the safety of our vehicles and customers
• Flexibility to work in shifts, possibly including nights and weekends
• Ability to lift 50+ pounds
• Valid driver's license required

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program