Outreach and Engagement Specialist

Now hiring a Outreach and Engagement Specialist-Work From Home (New Mexico Residents Only)

This position is responsible for supporting outreach and engagement activities, that include connecting with members to complete Health Risk Assessments and other needed services that support improved health outcomes. This position works in collaboration with Clinical Operations and Population Health to help support members with their health needs and social determinants of health. Supports the Centralized Outreach and Engagement model for the Center of Excellence.

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're a locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions.

Why Join Us

Full Time - Exempt: No
• Job is based at Rev Hugh Cooper Admin Center
• Work hours: Weekday Schedule Monday-Friday
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

• High School Diploma or GED required.
• 1 year of healthcare experience required
• Call center experience preferred
• Knowledge of related medical terminology
• Bilingual-Spanish/English preferred

• Engage in both inbound and outbound communications with members across all lines of business, providing guidance and support related to care coordination, housing, food access, transportation, and other essential services.
• Identify and notify the care coordination team of member needs that require services from community-based agencies.
• Educate members on PHP and community-based programs to enhance their understanding of available healthcare services and resources.
• Conduct outreach to new Medicaid members, including the DSNP population, to facilitate the completion of HRAs and coordinate CNA appointments with Care Coordination.
• Assist members in navigating healthcare services and providing relevant resources to meet their specific healthcare needs.
• Encourage and motivate members to become active participants in managing their health and wellness.
• Accurately document all member interactions, services provided, and outcomes within internal systems to ensure proper tracking and reporting.
• Manage and maintain outreach-related information, ensuring data integrity and accessibility for leadership and reporting agencies.
• Process, respond to, and track intake forms and referrals while adhering to established regulatory requirements and organizational protocols.
• Assist in the development and implementation of outreach strategies to maximize member engagement.
• Conduct follow-up outreach to ensure members successfully connect with recommended services and programs.
• Perform additional duties and projects as assigned to support outreach and engagement initiatives.

About Presbyterian Healthcare Services
Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.