New

Strategic Support Manager

University of New Mexico
Monthly: $5,844.80 - $8366.80
life insurance, remote work
United States, New Mexico, Albuquerque
1 University Of New Mexico (Show on map)
Oct 08, 2025
Requisition ID req34689 Working Title Strategic Support Manager Position Grade 15 Position Summary The Hearing Office is seeking an experienced professional to serve as the Strategic Support Manager, a role that coordinates the administration of hearing processes, ensuring compliance with federal guidelines (e.g., Title IX, EEO, OCR standards) and university policy; leads the implementation of hearing policies, procedures, and compliance initiatives; and coordinates information systems, case management databases, and required reports to ensure accuracy, integrity, and compliance. The Strategic Support Manager maintains an organizational structure and staffing that effectively supports the Hearing Office's mission and objectives; oversees recruitment, training, supervision, and evaluation of Administrative Advisors and support staff. The Strategic Support Manager serves as the principal liaison between the Hearing Office, the Office of CEEO, and other university offices under the "One Process, Two Offices" framework and facilitates collaborative planning to strengthen institutional compliance efforts and strategic initiatives. This position reports directly to the Administrative Hearing Officer. See the Position Description for additional information. Conditions of Employment Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement. Minimum Qualifications Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Preferred Qualifications Experience working in a higher education hearing, compliance, or legal environment. Experience with case management systems and data integrity protocols. Ability to manage sensitive and confidential information with discretion. Experience managing and developing staff. Ability to maintain confidentiality. Strong interpersonal and communication skills, both orally and in writing. Experience working effectively with a wide range of constituencies. Juris Doctor (JD) degree preferred. Additional Requirements Campus Main - Albuquerque, NM Department Hearing Office (431A) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Exempt Pay Monthly: $5,844.80 - $8366.80 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 10/20/2025 Eligible for Remote Work Yes Eligible for Remote Work Statement Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please complete the official application; making sure to include all prior work experience and average hours worked per week. Attach your Current Resume; listing three Professional References. Attach your Cover Letter that details how your experience matches the position as described above; including any Preferred Qualifications. *Positions posted with a Staff Type of Regular* or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.** The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.