IT Consultant

Maricopa County
parental leave, sick time, tuition reimbursement
United States, Arizona, Phoenix
301 West Jefferson Street (Show on map)
Oct 04, 2025
Posting Date 10/03/25 Application Deadline 10/08/25 Pay Range $100,000 - $168,000 annually Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is not eligible for overtime compensation. Job Type Unclassified Department County Attorney About the Position The Maricopa County Attorney's Office (MCAO) seeks a highly skilled ServiceNow Administrator/IT Consultant to lead the strategic management and optimization of its dedicated ServiceNow platform. This role is responsible for developing digital solutions for ensuring the continuity, security, and scalability of mission-critical Law Enforcement Portal applications, while supporting integrations with case management and evidence systems such as Prosecutor by Karpel (PbK) and Axon Justice Premier. More than a traditional system administrator, this position functions as a platform steward and trusted IT advisor to MCAO executive leadership. The incumbent will provide expert guidance on complex IT matters, analyze and apply emerging technology trends, and ensure the ServiceNow environment aligns with both current system capabilities and evolving organizational needs. By combining technical expertise with strategic insight, the ServiceNow Administrator/IT Consultant will play a pivotal role in shaping the platform's future direction supporting innovation, enhancing operational efficiency, and advancing MCAO's justice-driven mission. About Us We believe in integrity. We believe in justice for all. We are proud to deliver high-quality prosecution, comprehensive victim services, crime prevention programs, and more to the residents of Maricopa County. If you would like to utilize your talents and skills to stand up for Maricopa County, apply today, and join our team! Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us \| Maricopa County, AZ We Require Seven years of IT experience with increasing responsibility Three years of experience administering or developing ServiceNow Bachelor's degree in Information Technology, Computer Science, or a related field A combination of post-secondary education and/or job-related experience may substitute for the education requirement on a year-for-year basis We Also Value Experience supporting or leading a ServiceNow implementation project Experience with justice-related systems Experience in public sector, law enforcement, or justice IT environments Experience collaborating with criminal justice partners, government agencies, and vendors Experience translating business requirements into sustainable ServiceNow solutions Experience with CJIS and justice-sector data handling requirements Experience acting as both hands-on administrator and strategic consultant Proficiency with REST APIs, SQL integrations, and cross-system data management ServiceNow CSA certification; additional certifications such as CAD, CIS-ITSM, CIS-Public Sector, or equivalent Job Contributions Administer and configure MCAO's ServiceNow instance (ITSM, Case Management, Agent Workspace, Service Portal, Performance Analytics, IntegrationHub); maintain system health, upgrades, and patches in alignment with best practices. Manage Azure Entra ID authentication and role-based access for MCAO staff and external law enforcement partners; ensure consistent administration across departments and justice stakeholders. Configure and sustain workflows for referrals, complaint signatures, notifications, and audit trails to support justice-critical operations. Develop and maintain reporting portals and dashboards that provide visibility into referrals, evidence links, and workload metrics for MCAO and partner agencies. Replace legacy SharePoint-based and custom applications with supported ServiceNow capabilities, reducing risk and technical debt. Design and implement REST API integrations with case management, evidence management, SQL databases, and court systems, ensuring secure, scalable, and reliable data exchange. Oversee the replacement of fragile custom development with supported solutions; ensure compliance with audit, security, and CJIS requirements through tamper-proof logging and reporting. Advise MCAO leadership on platform roadmap, licensing, and resource needs; partner with vendors, County IT, and law enforcement stakeholders to align strategy with enterprise standards and evaluate emerging technologies. Educate non-technical audiences about platform benefits, risks, and trade-offs; create and deliver change management plans, training curricula, and communication strategies to support adoption. Develop runbooks, as-built documentation, and troubleshooting guides; mentor IT staff with development assistance and provide training and support to MCAO staff and law enforcement partners. Working Conditions Selected candidates must successfully complete and pass a criminal background check. MCAO is also authorized to test prospective employees for the presence of illegally accessed drugs. Drug testing is conducted once an offer has been extended and before placement. The ServiceNow Administrator/IT Consultant will maintain an in-person presence during MCAO business hours, from Monday to Friday, 8 AM to 5 PM, with up to 16 hours of teleworking permitted per week. The role also requires being accessible virtually 24/7 via Teams, cell phone, and/or email to oversee ITD operations and availability of services alongside the Director of ITD and the ITD Management Team. This job demands meticulous active listening skills, exceptional attention to detail, and seamless management of significant stress. The ServiceNow Administrator/IT Consultant will regularly exercise substantial executive authority with minimal supervision, navigating high-stress situations, clearing obstacles to critical paths, driving outcomes across the finish-line, and managing problems and outages, both virtually and in-person. Leading with professional excellence and setting clear boundaries will be essential to achieving organizational goals. They will be expected to exemplify a work-life balance that is adaptable and equitable. Working conditions require high adaptability, resilience under pressure, and the ability to recover and thrive after setbacks. ServiceNow Administrator/IT Consultant must handle fluctuating momentum and morale, navigating both success and failure, injecting levity and positivity when needed, while maintaining a steadfast commitment to IT best practices and principles. Respect and trust from business stakeholders, as well as approximately 30 skilled and innovative members of ITD, are paramount to achieving success in this role. Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. Apply Now!