Techline Representative Job

Primary location:Lancaster,Pennsylvania
Relocation offered:No
Employment status:Full-Time
Travel:<10%
Non-compete:No

The estimated base salary range for this role is $55,000 to $80,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.
  
  

Reporting to the Manager, Customer Sales and Service, the Technical Consultant will be responsible for providing effective and timely technical customer services and sales support as a part of Techline. This includes providing technical advice and solutions to the issues encountered during the design, specifying, bidding and construction process relating to Armstrong Ceiling, Wall and Suspensions systems.

What's in it for you!

• Collaborate with a supportive, skilled team.
• Build deep product and construction knowledge.
• Gain exposure to CRM systems, blueprint analyst and product training.

What you'll be doing:

• Providing technical expertise to our customers as a Technical Consultant with Techline group
• Responding, answering, and handling technical customer inquiries via toll free number, emails and Live Chats
• Responding, answering, and handling Field Sales Technical inquiries
• Demonstrating ability to work effectively in a team environment
• Capturing technical inquires in CRM system
• Responding to inquiries on the use and navigation of the Armstrong website, including the operation of online technical tools
• Capable of reviewing customer blueprints and respond to request for product drawings resolution resulting in customer satisfaction
• Participating in customer training as a subject matter expert

What will make you successful:

• Associate degree
• Technical Certificate or equivalent experience in the building materials field
• 1-3 years of customer service experience
• Demonstrated ability to work effectively with a wide range of customers and teammates
• Strong organization skills, effective listening, and problem-solving skills when responding to customer inquiries
• Strong analytical skills with proven technical or product knowledge
• Knowledge and understanding of construction
• Strong communication skills, both written and verbal
• Proven computer skills, including Microsoft Office, SAP and Sales Force

Desired Qualifications:

Previous experience in the building materials trade

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is anAmericas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisitionand let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

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