Supv, Patient Accounts

This is whereyour work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

Your Role:

The responsibilities of the Patient Accounts Supervisor are to lead a team in pursuing reimbursement of services rendered, supporting customers and account executives with billing and reimbursement related questions to achieve accounts receivable resolution.

What You'll Be Doing:

• Staff training, hiring participation, time keeping and overall staff oversight.

• Assist billing staff with coding detail, prior auth and appeals as needed.

• Assist with insurance carrier denials, manage account executive correspondence and inquiries, assist with claim appeals, contacting carriers on open accounts, and responding to patient and insurance carrier correspondence and inquiries.

• Pursue reimbursement of services rendered and achieve accounts receivable resolution.

• Resolving insurance carrier denials, appealing claims, contacting carriers on specific open accounts, and responding to account executives and insurance carrier correspondence and/or inquiries.

• Consistently meet or exceed current productivity and quality standards in a timely resolution of all claim edits, clinical documentation requirements and any other communication required (verbal or written) regarding claims, ensuring timely filing of claims and clean, complete, and accurate claims.

• Timely follow-up on denials and appeals, including root cause analysis to reduce/prevent future denials while working to overturn denials for payment resolution.

• Compliant follow-up correspondence to Account executives, patients, and third-party payers regarding outstanding accounts receivables (i.e., Statements, letters, emails, faxes, portal mail, etc.).

• Understanding of payer types (Commercial, MCR/MCD, Replacement Plans, Corporate Accounts, and Specialty AR Accounts).

• Update registration information, post denial codes, account updates and adjustments in practice management systems.

• Recommend accounts for contractual or administrative write-off and provide appropriate justification and documentation.

• Assists in scheduling, staffing, and hiring of direct reports.

• Monitors staff attendance

• Plans and directs staff workload.

• Provides coaching, training, and cross training to employees.

• Demonstrates advanced knowledge and awareness of current and new product lines.

• Promotes and cultivates a positive work culture.

• Perform other duties as assigned.

• Proven understanding of third-party payer practices and issues affecting internal operations

What You'll Bring:

• 3+ years of progressive work experience in revenue cycle and healthcare billing.

• 2+ years of previous experience Medical Billing, Coding, Collecting, Accounts Receivable.

• Knowledge of insurance/benefit coverage required

• CPC (Certified Professional Coder) and CPB (Certified Professional Biller) Preferred

• Strong analytical skills

• Exceptional written, verbal, and interpersonal communications skills

• Detail oriented, good organizational skills, and ability to be self-directed.

• Practice HIPAA privacy standards and ensure compliance with patient health information privacy practices.

• Ability to perform mathematical calculations.

• Excellent communication skills when dealing with Account executives, patients, families, co-workers, and professional offices.

• Excellent knowledge of medical terminology and billing practices, including interpretation of EOB's

• Extensive experience and knowledge of PC applications, including Microsoft Office.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements.At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $64,000 to $88,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.