Practice Administrator III - Primary Care

Department Summary:
Boston Children's Primary Care is dedicated to helping parents and guardians raise happy and healthy children. We see patients beginning at birth and will follow children through the important milestones of their development. Our dedicated staff of medical providers, nurses, social workers, dietitians, and child life specialists provide well-child care, including routine immunizations, health education, as well as care for acute illnesses.

The Practice Administrator III will manage the administrative and financial operations of Children's Hospital Primary Care Center (CHPCC), the Complex Care Service, and our Primary Care Office at Weymouth in partnership with the Clinical Operations Director.

Key Responsibilities:

• Manage daily operational efficiency, throughput, and coverage for assigned clinical areas by organizing work and work methods to ensure efficient use of staff time and equipment.
• Collaborate with Human Resources, the Clinical Operations Director, and physician/nurse leaders, and manage human resources effectively through efficient staffing, coaching, and development of staff, while setting and maintaining high work standards. Delegate authority, responsibility, and work appropriately among team members.
• Prepare and monitor the department/program budgets together with the Clinical Operations Director and physician/nurse leaders. Monitor operational and financial targets and variations in line with budget expectations.
• Collaborate with Hospital Compliance, physician, and nurse leaders to manage compliance with government regulations and third-party payor requirements.
• Act as an administrative liaison between the department/program and hospital departments, which may include IT, Facilities, Finance, and Marketing, as well as outside vendors, and contractors. Serve as the principal liaison to external entities on joint matters and shared programs, and serve on hospital task forces and committees, as appropriate.
• Interact routinely with the corresponding Program Chiefs, Hospital Department Administrators, Nursing leadership, respective program/referring physicians, and their offices.
• Participate in and/or provide administrative support to Chiefs and nurse leaders in the development and ongoing improvement of disease-specific clinical outcome metrics. Direct and develop staff to examine service delivery workflows and processes and identify opportunities for improvement of these outcome metrics.
• Collaborate with Hospital personnel and Departmental faculty to plan and implement the strategic vision for the clinical components of the department's mission.

Minimum Qualifications
Education:

• Bachelor's Degree required. Master's Degree preferred.

Experience:

• Bachelor's degree with 8 years of experience OR Master's degree with 6 years of experience.
• Demonstrated ability to identify operational inefficiencies and implement effective solutions that enhance performance, reduce costs, and improve patient satisfaction.
• Proven track record of using data-driven analysis and cross-functional collaboration to solve complex problems and drive continuous improvement initiatives.
• Ability to effectively manage the employees within primary care and to influence and negotiate with peer level managers on issues and programs that impact the department.
• Knowledge and skills necessary to solve complex problems in the areas of clinical operations, business planning, financial management, marketing, personnel, and information technology management.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.