Inbound Consumer Sales Representative

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact:

At OpenText, we do more than secure our customers' computers, mobile devices, networks, and online lives. We also nurture our employees' most critical assets: their talents, experience, and career aspirations. With the energy of a start-up and the strength and stability of a market leader in cybersecurity, we foster an innovative culture that makes a statement.

The Internal Customer Sales Representative role is responsible for taking inbound calls from customers and will be involved on special projects that are instrumental to the success of the company. This is a sales/customer service position.

What the role offers:

• Handle inbound calls, and emails from existing and prospective customers.
• Ask questions to understand customer needs (security, backup, number of devices, storage requirements, etc.)
• Explain product features in simple, consumer-friendly language
• Guide customers through product options and pricing plans
• Help with sign-up, or next steps in the buying process
• Provide feedback to sales leadership on common customer questions and trends
• Stay up-to-date on new consumer product releases and promotions
• Be coachable and accountable
• Meet annual sales targets for key inbound sales KPI's

What you need to succeed:

• 1-3 years of experience in customer service, phone sales, or retail sales
• Patience and empathy when assisting non-technical customers and ensure a positive and professional customer experience in every interaction
• Excellent verbal & written communication skills, active listening and problem-solving mindset
• A competitive attitude, and the ability to work with diverse personalities required
• Proficient with standard corporate productivity tools (email, voicemail, MS Office)

• Experience in subscription service/product sales a plus.
• Note: This is a hybrid role - chose candidate must be in the Broomfield, CO office Tuesday - Thursday

One Last Thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $43,190 - $70,995; Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.