ServiceNow Engineering Manager, Information Technology

NISA Investment Advisors, LLC (NISA) offers customized investment solutions for tax-exempt and taxable institutional clients. NISA manages over $295 billion in fixed income and equity securities and over $165 billion in derivative notional value. We seek bright, motivated individuals who can contribute to our growing team of professionals. Candidates with a high degree of independent thinking skills, strong analytical and quantitative skills, and team playing abilities are encouraged to apply.

We are seeking an experienced Engineering Manager with a strong background in orchestration and automation to lead our ServiceNow platform team. In this role, you will be responsible for designing, implementing, and optimizing processes and workflows to improve service delivery across the enterprise. You will oversee the configuration, integration, and enhancement of our ServiceNow platform while driving automation initiatives that increase operational efficiency.

Create rational, competence-based technological designs from functional specifications
• Oversee development of the ServiceNow solution in accordance with industry best practices to ensure system compliance and follow ITIL frameworks
• Manage upgrade, patching, and new release processes to ensure platform stability and enhancement of functionality
• Work closely with IT teams and business groups to identify automation opportunities
• Create thorough and organized test plans and suites
• Determine, record, and track software flaws
• Conduct rigorous regression testing
• Control update sets for the code base's transfer to test and production environments
• Coordinate with vendors as needed for project implementations
• Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform
• Create and maintain comprehensive documentation for processes, configuration, and solutions
• Provide training, support, and mentorship as needed

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 5+ years of relevant experience with proven knowledge of ITIL framework and demonstrated application in an enterprise environment
• 3+ years in a management or leadership position
• Knowledge of CMDB and CSDM implementation
• Knowledge of service mapping methodologies and service tagging strategies
• Proven ability to set up ServiceNow using Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script includes, and UI Scripts
• Experience with JavaScript/GLIDE and HTML5
• Expertise with REST/SOAP APIs to integrate ServiceNow with other systems
• Strong communication and collaboration skills, including the ability to gather requirements from stakeholders and the ability to influence process adoption
• Strong analysis, problem-solving, and decision-making skills
• Ability to manage multiple initiatives in a fast-paced environment

Preferred Experience

• ITIL v4 Foundation Certification.
• Certified Implementation Specialist (CIS)
• Certified Application Developer (CAD)
• Familiarity with Agile or DevOps methodologies
• Experience with automation tools or orchestration platforms outside of ServiceNow

NISA's culture encourages collaboration and innovation. We seek self-motivated, intellectually curious individuals willing to push themselves and others in an environment that celebrates fresh thinking. We equip employees with the resources needed to excel and we encourage personal development. NISA is dedicated to internally cultivating and rewarding talent. Employees at NISA are provided with a wide range of benefits, including health, dental, vision and life insurance options, paid time off, a competitive retirement plan, onsite cafeteria, fitness center, a health and wellness program and an educational assistance program.

NISA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.