Technical Product Management Lead

• Designs, develops and manages activities for a specific digital product from product definition and planning through production, release, and end of life.

• Owns the identification and management of specific features or components within a digital product.

• Translate business requirements into detailed technical specifications and user stories.

• Prioritize backlog items in collaboration with engineering and design.

• Leads individual technical product innovation processes, from ideation, to prototyping, testing, piloting, and scaling.

• Ensures delivery excellence by aligning product execution with agile best practices, sprint goals, and release timelines, while proactively identifying and mitigating risks.

• Leads the full lifecycle of a digital products or platform, from initial concept and strategic planning through development, launch, and eventual sunset.

Technical Collaboration

• Work closely with engineering teams to ensure feasibility, scalability, and alignment with architectural standards.

• Participate in sprint planning, standups, and retrospectives to promote on-time delivery.

• Understand APIs, data models, and system integrations to guide development.

• Work with engineering and testing teams to develop and apply A/B testing methodologies to validate best-in-class feature and functionality enhancement.

Customer & Stakeholder Engagement

• Builds strong, trust-based relationships with internal and external stakeholders, including engineering, design, business units, customer success, and executive leadership, to ensure alignment on product goals and priorities.

• Interface with internal stakeholders (e.g., customer success, sales, support) to gather feedback and validate technical solutions.

• Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development.

• Support customer discovery and usability testing to inform product decisions.

Data-Driven Decision Making

• Use real-time analytics tools to monitor product performance, identify issues, and propose improvements.

• Demonstrate measurable improvements in product reliability, scalability, and performance, as reflected in KPIs such as uptime, latency, error rates, and system throughput.

• Drives enhancements that improve user satisfaction, engagement, and retention, measured through NPS, CSAT, adoption rates, and usage analytics.

• Consistently delivers features and improvements on time and within scope, with minimal rework or technical debt, tracked through sprint velocity, cycle time, and release cadence.

Documentation & Communication

• Create and maintain product documentation, including technical specs, release notes, and user guides.

• Communicate progress, risks, and dependencies to cross-functional teams.

• Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams.

• Facilitate knowledge transfer and continuity by documenting key product decisions, architectural trade-offs, and lessons learned for future reference and onboarding.

Critical Skills:

• 10+ years in progressively advancing technical product management roles.

• 7+ years proven experience working with and influencing highly matrixed teams.

• Hands-on experience in health care industry and/or regulated environment is a plus

• Demonstrated understanding of product technical product lifecycle management, agile methodologies, and digital transformation.

Specialized Knowledge/Skills:

• 6+ years of experience building business cases.

• The following (or similar) certifications are optional but advantageous: Certified Product Manager (CPM); Scrum Master, SAFe, etc.

• Demonstrated ability to engage engineering, architecture, and data teams to evaluate technical trade-offs, influence solution design, and ensure feasibility of product strategies.

• Base understanding of modern digital architectures, APIs, cloud platforms, data ecosystems, and software development practices.

Working Conditions:

• Traditional Hybrid office environment.

• Commutable to Irving, TX is preferred but not required.

• Travel up to 20%.