Receptionist

THE SALVATION ARMY

North and Central Illinois Division

JOB DESCRIPTION

JOB TITLE: Receptionist

LOCATION/DEPT: Ottawa

REPORTS TO: Corps Officer(s), works in coordination with the Corps staff.

PEOPLE MANAGER: No

FLSA CATEGORY: Non-Exempt, Part Time

PAY GRADE: 402

PAY RATE: $15.75 - $18.90

WHO WE ARE

At The Salvation Army, we are dedicated to "Doing the Most Good". We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

JOB SUMMARY

Responsible for assisting the Social Services department office duties, greeting clients, answering phones, and doing simple intake work with those served in the local community.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer phones, greet visitors, take messages, inter-office and general filing, manage communications systems (phones).
• Provide excellent customer service and follow up with general administrative support.
• Provide assistance and information to the community, callers and guests. Connect participants with program staff by request.
• Maintain and distribute support items, as available, to community members in need of emergency assistance.
• Organize, maintain and document daily activities, donations and gifts in support of agency expectations.
• Conduct intake paperwork on those seeking support.
• Communicate regularly with Corps Officer(s) in support of overall needs.
• Assist with general housekeeping of workspaces and areas served including the reception area, food pantry, office. i.e. - vacuuming, wiping counters, organization, stocking, etc.
• Utilize Microsoft Office 365 programs, including but not limited to Word, Excel, Publisher, and PowerPoint. Editing, proofreading, and reviewing documents.
• Perform other duties as assigned as related to the essential responsibilities.

Administrative Expectations

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

Education:

High School Diploma or equivalent. Significant experience may be considered in lieu of.

Experience:

One to two years of administrative experience preferred supporting people and projects consecutively.

Skills/Abilities

• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish and implement policies and procedures.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.

JOB LIMITATIONS

• This individual will only commit resources of The Salvation Army that have been allocated or approved.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. The individual will keep the designated Supervisor informed of all critical issues relating to their area of responsibility.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position may be required to do light to moderate physical work. Sometimes heavier.
• To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and potentially make public presentations/interactions.
• The work environment for this position includes an office environment with a low to moderate noise level.
• This individual must be able to travel to meet the needs of the position. A valid MVR is required.

REPORTING RELATIONSHIPS

• This position reports to the Corps Officer(s) but will work in coordination with Corps staff.
• In context related to this position's duties, this individual will interact with a wide range of contacts both internal and external. In these contacts he/she will act as a representative of The Salvation Army and its mission.

COMPETENCIES

• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
• Resolve conflicts in a positive manner.
• Treat staff, clients, and visitors with courtesy.
• Respect others' property and person.
• Use professional and appropriate communication to and about co-workers, supervisors and subordinates.
• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

PERFORMANCE MEASURES

• This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals will be reviewed. An evaluation of how effective service is provided. Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.

POSITION LIMITATIONS

• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.