Office Assistant 2

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a protected veteran. For more information regarding Evergreen's non-discrimination policies or to report discrimination, please visit the Affirmative Action and Equal Opportunity webpage at www.evergreen.edu/equalopportunity or contact the Affirmative Action and Equal Opportunity Officer at (360) 867-5371, Room 3102 Library Building, 2700 Evergreen Parkway NW, Olympia, WA 98505.

• Act as the primary general reception person for the front desk of the Admissions Office, including greeting visitors, creating a welcoming front office experience, answering questions, providing directions, and referring people to appropriate areas.
• Help students and visitors get their needs met while visiting campus.
• Check in visitors for information sessions, tours, and appointments.
• Schedule appointments for office staff and campus visits.
• Collect and input contact information from potential students and connect them with Admissions resources and staff.
• Work with Admissions staff to schedule and book on and off campus events.
• Ensure informational materials are available for prospective students.
• Provide clerical support for the Admissions Office, including answering phones, processing mail, uploading scanned documents, filing, and other office duties.
• Use the Admission CRM to look up information, check in visitors, input information, and for communication purposes.

• Excellent interpersonal and written communication skills and abilities with diverse groups and individuals.
• A strong commitment to customer service and ability to maintain excellent student-centered service.
• Skill in building and maintaining strong working relationships.
• Skill in using CRM software to enter, look up, and extract information.
• Skill in using standard office equipment and Microsoft 365, including Outlook, Word, Excel, and Teams.
• Excellent organization and planning skills and ability to manage time effectively, prioritize multiple requests, and follow through to bring tasks to completion.
• Ability to quickly adapt to changing priorities and address problems with a positive approach.
• Ability to maintain confidentiality of student records.
• Ability to move equipment or materials weighing up 50 pounds.

• One year of clerical experience, ideally in a front facing customer service setting.
• Experience using Microsoft 365.
• Experience using Customer Relationship Management systems to enter and look up information.

• Must provide proof of identity and employment eligibility within three days of beginning work.
• This position is part of a bargaining unit and covered by a collective bargaining agreement.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Prior to an official offer of employment, a Declaration Regarding Sexual Misconduct form must be submitted to the college per RCW 28B.112.080. The college will contact current and past employers to verify this information. Applicants who provide inaccurate information in their declaration will be disqualified and, if the inaccuracies are discovered after the applicant has been hired, it shall be grounds for termination.