IT Technology Enablement Manager

Synagro partners with stakeholders to clean our water, protect our environment and serve our communities by generating worth from what others consider waste. We work to protect the health of our water, our Earth and those who depend on them now and in the future.

What good is a job without great benefits to reward your hard work? Here are some highlights of what Synagro has to offer:

• 15 days paid time off
• 10 Holidays
• Medical/Dental/Vision (within 30 days of hire)
• Health Saving Account (HSA) with company match
• Flexible Spending Account (FSA)
• 401(k) with company match (fully vested upon hire)
• Career growth and promotional opportunities
• Tuition Reimbursement

JOB SUMMARY
Responsible for identifying inefficiencies, design optimized workflows, and implement automation solutions that enhance productivity, reduce operational costs, and improve both employee and customer experiences.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Conduct end-to-end process reviews across departments
• Identify inefficiencies, bottlenecks and areas for improvement
• Engage stakeholders to understand pain points and gather requirements
• Create detailed process maps and documentation using Visio or other platforms
• Re-design workflows to align with business goals and best practices
• Implement automation solutions using platforms such as Power Automate, SharePoint, Teams, CoPilot
• Collaborate with cross-functional teams to ensure smooth adoption of new processes
• Develop training materials and conduct workshops for end users
• Define KPIs and track performance improvements post-implementation.
• Continuously refine processes based on data and feedback.
• Conduct contract strategy meetings to identify issues and client requirements, facilitate pricing discussions and obtain senior management input on timeliness and deliverables
• Develop and maintain strong relationships with current and future internal and external clients
• This is a summary of principal responsibilities and is not intended to include all duties which may be assigned.

KNOWLEDGE/SKILLS/ABILITIES

• Demonstrates a service-oriented customer focus for both internal and external customers, with proven experience in relationship building
• Ability to timely and proactively identify and resolve problems, use sound judgement, make decisions and take action with a strategic point of view
• Demonstrated strong interpersonal and relationship building and maintaining skills
• Computer literate with knowledge of Microsoft Office products
• Superior organizational and analytical skills with keen attention to detail and quality
• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
• Must possess the ability to maintain flexibility to travel
• Talking, Hearing, and Seeing
• Sitting, Standing, Walking, Fingering
• This position requires travel up to 25%

EDUCATION/EXPERIENCES

• Bachelor's degree in any of the following specialties: Business, Information Systems, Industrial Engineering or related field
• Proficient in Microsoft Office Suite
• Working experience in CRM/ERP (NetSuite, Salesforce, Dynamics 365), Data Analytics Platforms (NetSuite Analytics Warehouse, Tableau, Power BI, Excel)
• Platform experience with Teams, SharePoint, OneDrive, CoPilot

AA/EOE/M/F/D/V

We thank all individuals for their interest in Synagro however only those selected for interviews will be contacted.