New 
Customer Experience Program Mgmt Specialist
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 08, 2025 | |
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OverviewWithin the Azure Chief Product Office organization, the Customer and Field Experience (CFx) team is focused on supporting successful Azure adoption among top customers and strategic segments. The team also equips partners in the Field-sales and support organizations-to broaden adoption. Several roles within the Customer and Field Experience (CFx) team collaborate to achieve this goal. This particular role involves direct engagement with Field teams and the customers they support, ensuring that Microsoft's Field organization can scale effectively to meet the evolving needs of Azure customers. Success in this role requires building systems such as tools, forums, and skilling programs that enable scale, while also addressing specific, often bespoke, customer needs-especially during the sales cycle where Azure Core may still be developing standardized solutions. As a Customer Experience Program Mgmt Specialist, you will work closely with Microsoft Customer and Partner Solutions (MCAPs) Field teams, serving as their general contractor across Azure Core and acting as a key engineering point of contact. You will collaborate with Azure Product Groups to address new or unique customer needs, streamline the engagement model between Field and Product Groups, and develop improvements that allow Microsoft Customer and Partner Solutions (MCAPs) to scale independently. This role may require up to 25% travel. You will play a critical role in bridging engineering and customer-facing teams, ensuring that customer feedback informs product development and that Field teams are equipped with the tools and knowledge they need to succeed. Your ability to navigate ambiguity, build scalable systems, and foster collaboration across teams will be essential to driving impact in this role. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesNavigate the Microsoft organization, hierarchies, and use your knowledge of key business drivers and stakeholder priorities to influence peer groups and partner teams in other organizations. Leverage a standard approach to stakeholder engagement and connect people and processes in the relevant area to ensure the customer and partner experience integrates into business plans and decisions to drive impact.Drive and influence programs that impact customer satisfaction, such as customer capacity requests and product enhancement needs. Embed the customer voice into planning and decision-making within key programs.Support business planning activities, including prioritization, people resourcing, fiscal year budget planning, and Objectives and Key Results (OKR) management across multiple segments, audiences, and execution projects. Leverage stakeholders to drive quality execution in a timely manner.Contribute to the development and execution of plans on customer and partner experience opportunities across regions and segments. Collaborate with relevant teams, such as Field and Engineering, on planning projects and reviewing possible opportunities to ensure plans progress in a timely manner.Embed the customer voice into Field process, planning, and skilling.Develop a point of view on what needs to change regarding customer and partner-related processes, systems, and products. Contribute to actionable and tangible customer and partner-related improvements.Drive measurable improvements to the Field's ability to improve Azure customer experience. | |