Flex Field Service Technician

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

This position is a Motorola Solutions FLEX Field Service Technician for the FLEX CAD, RMS, Mobile and Jail Systems in the Northeast Region. The Field Service Technician will be responsible for supporting various customers within the territory with functions and products that are part of the Motorola FLEX deployments, related services, and interfaces. The primary responsibility of the Field Service Technician is to provide onsite technical support and customer service in addition to working with customers remotely. They will build and maintain positive, effective, and mutually beneficial working alliances with the customer; initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes.

Responsibilities of the FLEX Field Service Technician include but are not limited to:

• Provide onsite technical support and customer service in addition to working with customers remotely

• Provide expertise and make decisions based on best practices, technical requirements, and/or customer's business needs.

• Initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes

• Build relationships with customers in order to provide an individualized support experience to achieve customer satisfaction

• Build relationships with the Motorola Technical Support team to collaborate and act as liaison with other technicians, stakeholders, and internal MSI teams to provide exceptional customer service as it pertains to software support

• 25-80% Travel Requirements

Specific Knowledge/Skills:

• 3+ years of customer service/support experience

• 2+ years experience within FLEX software preferred

• Excellent problem-solving capabilities

• Strong written and verbal communication skills

• Must have strong organizational skills and the ability to handle multiple tasks. Effective time management skills required

• Proficient computer skills with emphasis on Windows based applications

• Experience with Windows and Linux operating systems preferred

• Exceptional interpersonal skills required

• Demonstrates a high degree of drive and determination; willing to go the extra mile to provide outstanding customer service

• Ability to work and make decisions with minimal supervision

This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check

Target Base Salary Range:$100,000-$110,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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• 3+ years customer service/support experience

• Candidates must be located in the Northeast Region (VA,MD,WV,PA,DE,NJ,NY,CT,VT,NH,RI,MA or ME) and possess a valid driver's license

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.