Sr. Director, Global Facilities Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are seeking an experienced Global Facilities Management Leader to oversee our worldwide facilities operations. The ideal candidate will drive standardization of services across our global footprint, lead and develop internal facilities teams, improve vendor performance management for existing integrated facility management (IFM) contracts, and develop comprehensive preventative maintenance programs for both owned and leased properties. This role is critical to insuring operational excellence, cost efficiency, and workplace standards consistency across offices. The position will leverage data analytics to drive strategic decision-making and position our organization as an industry leader in innovative facilities management.

The Global Facilities Management Lead is responsible for setting global standards for day to day facility operations, services, and maintenance activities globally. The position ensures assets are operated and maintained in a cost effective manner while providing a safe, clean, and comfortable work environment delivering exceptional workplace experience.

Essential Functions

Strategic Leadership

• Transform the organization into a leading industry model for facilities management excellence

• Develop and implement global facilities management standards, policies, and procedures to ensure consistency across all locations

• Create a strategic roadmap for facilities operations that aligns with organizational goals and objectives

• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness

• Establish and monitor key performance indicators KPIs for global facilities operations

• Lead global compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities

Technology & Innovation

• Champion the adoption of advanced technologies-including AI, machine learning, and smart systems-to optimize facility operations, elevate workplace experience, and support sustainability goals

• Embed smart building technologies, IoT sensors, and automation systems throughout physical spaces

• Develop a technology roadmap that aligns with the organization's digital transformation strategy

• Evaluate and deploy emerging technologies that drive energy efficiency, enable real-time space analytics, and enhance occupant well-being through intelligent environmental controls

• Design and implement a global utility strategy focused on sustainability, including optimizing energy procurement, reducing carbon footprint, and advancing renewable energy initiatives across the portfolio

• Integrate AI-driven solutions into facilities operations to enhance predictive maintenance and automate service workflows

• Expand and manage an EV charging infrastructure strategy that supports sustainable transportation, integrates with smart energy systems, and aligns with corporate ESG goals

• Accountable for the accuracy and timely updates to all systems data utilized for the process, procedures and metrics supporting FM

Financial Management

• Assist in the development and implementation of the annual management plan, and achieve key objectives and performance indicators identified in collaboration with Global and Regional Real Estate Leaders

• Provide monthly, quarterly and annual facility operating budget reporting, tracking variances and ensuring smooth recovery process within established targets

• Achieve cost savings through maximizing utilization of suppliers and preferred vendors and contractors, and by identifying additional efficiency opportunities, consistent with organizational goals and objectives

• Lead the development of the portfolio's facility's annual capital plan including infrastructure upgrades and building modifications to ensure the portfolio's future capabilities are maintained

• Coordinate discussions with suppliers regarding goal setting, performance criteria, and performance review

Maintenance Program Management

• Lead the development and execution of a global maintenance strategy that integrates predictive analytics, AI-powered diagnostics, and sustainability-focused practices

• Conduct annual facility assessments using a standardized grading system to evaluate mechanical systems, building integrity, interior finishes, and energy performance-driving data-informed improvement plans

• Provide strategic input and subject matter expertise to capital improvement projects, ensuring alignment with global maintenance standards, asset lifecycle strategies, and sustainability goals

• Implement lifecycle management frameworks for building infrastructure that prioritize resilience, energy efficiency, and cost optimization

• Ensure global consistency in maintenance standards while adapting to regional regulatory requirements and environmental conditions

• Effectively manage critical incidents - zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance work

Team Leadership

• Develop and maintain a high performing team using a systematic approach to talent development and succession planning

• Manage the staffing, development, performance and outcomes of assigned team reporting to the position

• Ensure performance reviews and other HR procedures and duties for line staff are conducted according to policy

Travel Requirements

This position requires approximately 25-30% international travel to visit global facilities and meet with regional teams

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Prefererd Qualifications

15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience

Required Knowledge, Skills and Abilities

Strong interpersonal skills and problem-solving ability

Excellent verbal and written communication and presentation skills

Proven record of providing excellent internal and external customer service

Experience in global operations, facility management and service delivery practices

Strong organizational, management, and supervisory skills

Experience in matrix-managed organization desirable

Deep knowledge of real estate technology tools and building systems

Demonstrated ability to develop successful relationships with and influence customers, both internal and external

International work experience desirable

Experience presenting to executive leadership and boards on facilities strategy

Bachelors degree or equivalent work experience in Facilities Management with management and technical emphasis

20 years or more industry experience required either in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgment

CPM, RPA or FMP designation is preferred

MBA desirable

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 200,000.00 to 290,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.