Intake Counselor, Bilingual (Spanish)

Intake Counselor, Bilingual - Spanish (Inglewood)

This is a hybrid position that requires one day a week in the office with the option to elect into a 9/80 flex work schedule.

The salary range for this position is between $18.10 to $20.82 per hour.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As a Bilingual Intake Counselor at Didi Hirsch, you will play a crucial role in the initial engagement with individuals seeking mental health and substance use services. Your primary responsibility will be to conduct thorough screenings over the phone, assessing the needs of clients and determining their eligibility for various programs and services we offer.

Primary Duties

• Answer incoming calls in a timely and professional manner.
• Following established call handling protocols, collect information regarding the case to determine eligibility.
• For those who are eligible for services, schedule the intake assessment appointment, in accordance with established Agency protocols and procedures.
• Interface with such agencies as the Department of Mental Health and the Department of Public Health, criminal justice services, social workers and others, to give and receive information relative to services.
• Provide basic advocacy through case management and support clients with referrals and linkage to needed community resources.
• Develop and maintain skills required for the position through seminars, workshops, or other forms of training/education.
• Attend and actively participate in all team and staff meetings, supervision and consultation.
• Engage in continuous quality improvement efforts.

Position Requirements

• Bilingual in Spanish required.
• Previous customer service experience preferred.
• High school diploma required.
• Develop and enhance knowledge of crisis intervention techniques and community resources.
• Efficiently use a personal computer, and work effectively and efficiently using all Microsoft software and the electronic health record.
• Knowledge of HIPPA requirements, DMH policies, and other state/federal regulations relating to service programs for adults with history of mental illness.
• Demonstrated basic advocacy skills.
• Strong written and oral communication.
• A commitment to team objectives and Didi Hirsch philosophies.
• Ability to adapt to changing needs by acquiring new skills and knowledge.
• Current California driver's license and a driving record acceptable to the Agency's insurance carrier.

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

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