Digital Banking Fraud Analyst

JOB RESPONSIBILITIES

• Review and analyze real-time digital fraud alerts flagged by the bank's digital fraud monitoring systems to determine if further investigation or action is necessary, and follow the electronic paper trail from inception.
• Gather and analyze reports, records, and information from internal and external sources, including online information and bank records, to facilitate investigations.
• Utilize multiple technologies such as Actimize, Compass, Client Central, and FraudMap, and employ sound judgement to examine account activity and detect potentially fraudulent activity.
• Email correspondence regarding suspect transactions to appropriate stakeholders and conduct appropriate follow-up.
• Correspond with internal and external entities regarding customers, accounts, and transactions to validate relevant information.
• Engage with other financial institutions and fraud units to confirm fraud, identify common suspects, and emerging trends.
• Monitor the payment or return of transaction items based upon analysis and decisioning received from the branches.
• Identify and analyze current trends to develop preventative strategies.
• Create and maintain digital records and files.
• Prepare reports and enter cases into the internal case management system and escalates cases when appropriate.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPENTENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Leadership/Management Skills
• Ability to influence others
• Ability to build collaborative relationships
• Ability to develop or mentor others
• Ability to work as part of a team
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise
• Strategic Planning and Decision Making
• Creativity
• Able to handle emergency and crisis situations

EDUCATION AND EXPERIENCE

• 2-6 years of fraud experience or related banking experience
• Must possess a high school diploma or equivalent
• Preferred 4 Year / Bachelors Degree Bachelor's degree in business or finance or 3+ years real-time digital platform fraud monitoring and other systems

TRAVEL REQUIREMENTS

A flexible work arrangement is available for this position. This role is remote, but candidate is required to meet approximately once month on-site in Newark. Candidate must live within the Park footprint. Some travel may be required within Park National Bank footprint.

Physical Requirements:

This position must be able to remain in a stationary position 75% of the time, constantly operates a computer, is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

SCHEDULE

Office hours are Monday through Friday 8am to 5pm. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 40+ hours per week.