New

Desktop Support (2nd Shift)

TEKsystems
$23.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, New York
Oct 09, 2025
Position Summary: We are seeking a reliable and customer-focused Desktop Support Technician to join our hospital-based IT team. This role is essential in providing hands-on technical support across various departments, including high-pressure environments such as the Emergency Department and surgical areas. The ideal candidate will have basic IT knowledge, strong communication skills, and a commitment to delivering excellent service to both staff and patients. Key Responsibilities: * Ticket Management & Escalation: * Respond promptly to escalated hardware and software support tickets from the outsourced Help Desk. * Document resolutions and maintain accurate records of support activities. * On-Site Technical Support: * Provide hands-on support for desktops, laptops, printers, and mobile devices. * Troubleshoot and resolve issues related to proprietary healthcare applications (training provided). * Support clinical and administrative staff in high-demand areas such as the Emergency Department and surgical suites. * Customer Service: * Deliver exceptional customer service while interacting with hospital staff and patients. * Communicate technical solutions clearly and respectfully to non-technical users. * Device Setup & Maintenance: * Assist with the setup, configuration, and deployment of new hardware and software. * Maintain and support peripheral devices including printers and scanners. Additional Skills & Qualifications: * Strong customer service and interpersonal communication skills. * Ability to work effectively in a fast-paced, team-oriented, and high-pressure environment. * Demonstrated honesty, reliability, and a strong work ethic. * Basic understanding of Windows 10/11 and Microsoft Office applications. * Familiarity with Microsoft Teams and remote support tools. * Healthcare IT experience is a plus. * A+ Certification is preferred but not required. Work Environment: * On-site support in a hospital setting. * May require walking between departments and occasional lifting of equipment (up to 25 lbs). * Exposure to clinical environments and sensitive patient areas. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Oct 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.