Quality Technical Leader

Our team is part of Cisco's Supply Chain Operations. You will be joining Cisco's central Quality team, which manages the company's Quality Management System (QMS), including field and factory performance for core hardware (HW) products.

We are a diverse group of quality engineers and business architects who drive business outcomes for Cisco's quality core processes. A major part of our mission is digitizing our QMS. Our team is committed to improving our Quality Management System and driving transformative improvements across the organization. We develop and execute forward-thinking strategies that leverage sophisticated analytics to deliver step-change improvements in quality and operational excellence.

• In this role, you will establish new processes to address evolving dynamics and quality expectations for hyperscale customers, spanning both New Product Introduction (NPI) and field-sustaining activities.
• You will act as the critical liaison between key business stakeholders-including Product Quality, Customer Quality, and Services Planning-and the Data Architecture and Data Engineering teams. Your ability to translate ambiguous problem statements into clear, actionable plans will be crucial in delivering impactful, data-driven solutions.
• Beyond solving execution-level challenges through analytics, you will lead the integration of point solutions into a cohesive, scalable, and comprehensive strategy that aligns with broader organizational goals. This position offers a unique opportunity to combine technical expertise, critical thinking, and cross-functional collaboration to deliver meaningful and transformative outcomes.
• Serve as a subject-matter expert on hardware quality metrics, including New Product Introduction (NPI), factory quality, and field quality for digital products comprising hardware, software, and cloud services.
• Develop and refine factory yield performance metrics to meet Six Sigma quality goals.
• Perform actionable data analysis to detect trends, identify root causes, and drive continuous improvement initiatives that enhance customer satisfaction.
• Capture quality requirements and data for Cisco products, providing recommendations for quality improvement and governance that will be demonstrated across multiple Cisco Business Units.
• Communicate proposals, strategies, and progress updates to Cisco executives.
• Document business requirements and analyze data to provide meaningful metrics and performance KPIs for business users.
• Coordinate research, analysis, and technical recommendations to address customer issues related to quality, reliability, and customer experience for Cisco offerings.

• 10+ years of experience in hardware quality management for networking routers/switches. Bachelor's Degree in Engineering.
• Expertise in Quality Management Systems (QMS).
• Solid experience in root cause investigation, data analysis, and presenting findings, as well as implementing closed-loop corrective, preventive, and risk mitigation actions for executives and business partners.
• Deep understanding of hardware product quality and reliability principles, including concepts such as bathtub curves, Mean Time Between Failures (MTBF), Annualized Return Rate (ARR), and Annualized Failure Rate (AFR).
• Proficiency in SQL and data visualization platforms (e.g., Tableau, Power BI) to create compelling visual narratives and effectively communicate business insights.

• Master's Degree in Electrical Engineering.
• Strong problem-solving skills with attention to detail when working with complex datasets.
• Ability to evaluate and implement tools and technologies for scalable decision automation systems.

Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.