About our group:
We are theCustomer Success team, dedicated to ensuring smooth and successful transitions for new products and technologies across our customer teams. Our mission is to drive adoption, maximize value, and deliver exceptional experiences during every phase of the transition process. This Quality Engineering role is dedicated to ensuring the quality and reliability of top-tier and emerging cloud accounts, driving strategic engagement and long-term growth. About the role - you will:
The Quality Engineer serves as the primary interface between Seagate Engineering/Factory operations and strategic customers (Cloud) for all quality-related matters. This role is responsible for monitoring fleet and integration performance, analyzing failure trends, and driving continuous improvement initiatives. The ideal candidate will possess strong analytical skills, cross-functional collaboration experience, and a customer-focused mindset.
- Collaborate closely with customer-facing teams to support product rollouts and technology upgrades.
- Work hands-on with thelatest storage technologies, gaining exposure tocutting-edge solutions.
- Interface with a wide array of internal teams-including Engineering, Product Management, and Technical Support-to alignon strategy and execution.
- This role offers a unique opportunity to be at the forefront of innovation while building strong cross-functional relationships that drive customer success.
Customer & Factory Engagement
- Act as the main conduit between Seagate Engineering/Factory and customer teams for quality-related requirements.
- Lead monthly factory/customer quality review meetings, ensuring alignment on metrics, issues, and improvement plans.
- Own and deliver customer quality reports, including Total Customer Experience (TCE) and scorecard metrics.
- Manage fleet and integration monitoring systems to ensure early detection of quality issues.
- Perform failure and trend analysis to identify systemic problems and recommend corrective actions.
- Track and report on quality KPIs, including DPPM, RMA rates, and FA outcomes.
Issue Resolution & Continuous Improvement
- Lead resolution efforts for high DPPM issues, coordinating cross-functional teams to address root causes.
- Develop and manage 8D corrective action plans, ensuring timely implementation and effectiveness.
- Report on fix effectiveness and projected improvements to customers, maintaining transparency and accountability.
About you:
- Extensive experience in quality engineering, preferably in a customer-facing or manufacturing environment.
- Strong understanding of failure analysis, corrective action methodologies (e.g., 8D), and quality metrics.
- Excellent communication and presentation skills, with experience managing customer relationships.
- Proficiency in data analysis tools and reporting platforms.
- Experience working with hyperscale customers (e.g., Cloud).
- Familiarity with factory operations and integration processes.
- Ability to manage multiple priorities in a fast-paced environment.
Your experience includes:
- Bachelor's degree in Engineering, Quality, or related field or equivalent experience; advanced degree preferred.
Location:
Longmont, CO (preferred); Bloomington, MN; Hybrid on-site cadence (Tuesday - Thursday) Our Longmont product-design campus is nestled against the foothills with exceptional views of the Rocky Mountains. Here at work, you can grab breakfast and lunch in the on-site cafeteria or get an afternoon espresso, prepared by a professional barista. Our employees enjoy an active on-site experience from sporting activities (get in a few laps at lunch on our 1-mile walking path around campus, play ping-pong or volleyball, or stop in our 24- hour fitness center for a group or individual workout) to community service and many employee resource groups.
The estimated base salary range for this position is $94,000 - $136,000. The individual salary is based on work location and additional factors, including job-related skills, experience, and relevant education or training.
Seagate offers comprehensive benefits to its eligible employees, including, but not limited to, eligibility to participate in discretionary bonus program, medical, dental, vision, and life insurance, short-and long-term disability, 401(k), employee stock purchase plan, health savings account, dependent care, and healthcare spending accounts. Seagate also offers paid time off, including 12 holidays, flexible time off provided pursuant to Seagate policy, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave. The benefits for this position are based on a full-time schedule for a full calendar year and may differ depending on work location.
Location: Longmont, United States
Travel: Up to 10% |
Seagate Technology
life insurance, parental leave, paid time off, sick time, flex time, 401(k)
Oct 10, 2025