Accounts Payable Customer Service Coordinator

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Position Summary:

The Accounts Payable Customer Service Coordinator has a solid understanding of accounts payable principles with strong analytical problem-solving skills. Highly organized and detail-oriented with the ability to work both independently and in a team environment. It is also important that you display excellent verbal and written communication skills and the ability to work under pressure in a high-volume environment.

Essential Functions:

• Assisting in the performance of routine administrative duties, which include answering questions regarding departmental policies and procedures from internal and external customers
• Ensure invoice and vendor inquiries are handled in an accurate and timely manner
• Specializes in a specific area of accounting, such as researching returned ACH and wire payments from various departments
• Maintains office workflow, performs daily check runs, tax payments, and special projects
• Check / remittance advice printing, sorting, and distribution
• Scanning/preparing of all paper invoices for third third-party processor
• Reconcile vendor statements
• Review business processes for more streamlined and efficient processes
• Coordinate with different stakeholders to resolve incidents and ensure business requirements are being met
• Performs other duties as assigned to support the AP Department

Required Qualifications:

• High School Diploma or equivalent (GED)
• 2+ years of experience in Accounts Payable or related customer service experience
• Highly responsive and conscientious
• Experience in direct dealings with customers and exhibits a strong customer service orientation
• Experience in AP automation workflow in a paperless environment
• Excellent verbal and written communication skills
• Excellent conflict resolution skills
• Able to work in a fast-paced high-volume environment
• Capacity to work remotely when required
• Possess excellent problem-solving and decision-making skills
• Ability to consistently meet deadlines and SLA's
• High degree of accuracy and attention to detail
• General knowledge of basic accounting functions
• Strong critical thinking skills

Preferred Qualifications:

• Experience with Microsoft Excel
• Knowledge of PO and Non-PO process
• Experience with Service Now Portal
• Experience with Serrala
• Working Knowledge of SAP
• Knowledge of payment processes (JPM & WF programs, USD & foreign currency)

Salary Range: $17.11/hour - $28.26/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.