Vehicle Services Administrator

Provide administrative support for the claim administration process

• Enter new claims into the Vehicle Services applications, claims are received via phone, email, web, client applications and fax - referring to client database for specific instructions.
• Monitor assignment queue for new claims entered directly by clients.
• Use clients' application to obtain claim information and update clients with our field staff information.
• Monitor queue for rejected files by field staff and reassign as directed by Regional Product Managers.
• Provide customer service to clients, insureds, claimants, etc.
• Escalate calls as necessary to other parties for resolution.
• Process invoice approval and review, confirm billing based on Non Sisdat client instructions.
• Ensure correct routing of invoices approved via manual approval process.
• Ensure correct documents are attached where appropriate.
• Process invoice corrections when needed.
• Monitor and resolve transmission queue errors.
• Assist management with reports or provide reports as needed.
• Performs other duties as needed.
• Perform accurate Manual Entry of all data into the Snapsheet Claims Management System.
• Review and verify claim documents, reports, and attachments to ensure completeness before entry.
• Maintain organized and detailed records within the system to support claims processing and reporting.
• Identify and correct data discrepancies or missing information to uphold data integrity.
• Serve as the primary point of contact for clients and appraisers, maintaining daily communication to ensure smooth claim handling and timely updates.
• Coordinate with internal teams and external appraisers to schedule inspections, manage assignments, and address questions or concerns promptly.
• Provide clear and consistent status updates to clients regarding claim progress, timelines, and next steps.
• Build and maintain strong relationships with clients and appraisers to foster trust, collaboration, and satisfaction.
• Identify and resolve issues proactively by liaising between clients, appraisers, and internal stakeholders.

• Document all communications accurately in the claims management system to ensure transparency and continuity.

• High school diploma; GED or the equivalent combination of education and experience.
• At least one year of prior administrative experience working in an office setting is required; preferably in the insurance industry.
• Knowledge of V-Tech application preferred.
• Good typing and 10 key skills.
• Strong computer skills along with a strong competency in Excel.
• Good telephone communication skills.
• Must possess strong customer service skills.
• Ability to operate standard business machines such as calculator, fax machine, copier machine, and computer.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Open to internal and external candidates

#LI-CB3