Customer Service Representative

JOIN THE PSC FAMILY Customer Service Representative

Customer Service Representative

Summary

Description

Customer Service Representative

Pittsburgh, PA

PSC Group is now hiring a Customer Service Representative to join our team at a safety-minded facility in Philadelphia, PA The ideal candidate will have strong communication skills, keen attention to detail, advanced computer skills in all facets, and demonstrates the ability to multi-task in a chemical plant environment

Work Schedule: Monday-Friday 10 am - 6pm with some Saturdays as required by workload

Job Duties & Responsibilities:

• Communicate directly with shippers (customers sending products to the rail terminal via railcar).
• Work in an industrial environment
• Process customer orders using various computer inventory systems and complete all necessary paperwork.
• Create and manage a daily load schedule
• Schedule motor carriers
• Verify work instructions via customer data sheets
• Red tag railcars if necessary
• Verify that motor carrier drivers are entered into the INA system prior to loading.
• Ensure proper weights of loads are met before releasing drivers and verify bill of laden
• Oversee that loaders are taking necessary customer samples and entering those samples into the inventory management system.

Job Qualifications:

• Prior experience utilizing SAP is preferred
• Prior experience working in a chemical plant, industrial or manufacturing work environment is a plus, but not required
• Must be able to follow OSHA safety standards and be safety conscious at all times
• Must be proficient in Microsoft Excel
• Must possess a valid Driver's License
• 18 years or older and legally able to work in the U.S.
• Stable work history with good references from past employers
• Pass a drug screen, physical, and background check
• PSC is a veteran-friendly company. Previous military experience and proven ability to follow procedures is a plus.

Why join the PSC team?

• Founded in 1952, PSC' s longevity is rooted in our commitment to quality service, safety, environmental protection, and taking good care of our employees.
• PSC is the industry leader in product handling and site logistics services for refineries, chemical producers, and marine transportation providers.
• Check out our videos at PSC Group - Career Videos to see how the work we do makes a difference and is essential for our economy.
• Learn more about our company culture and view our PSC Connection employee newsletter at PSC Group - Newsletter
• Our Core Values serve as the foundation for all we do-how we conduct our business, serve our customers, and treat members of our PSC family. Learn more at PSC Group - Core Values

Employee Benefits:

• Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families
• Company-paid life, short-term, and long-term disability insurance
• Matching 401(k) plan to help employees save money for retirement
• Vacation, sick leave, and holiday benefits (varies by work group)
• Incentives, discounts, and bonuses
• Industry-leading training and development programs

Physical Requirements:

You must be able to:

• Speak, write, read fluent English. Hear and have good vision
• Regular on-site attendance and punctuality is required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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