Customer Service Rep - Industrial Parts
 Staffmark Group | |
$35,000.00-$45,000.00
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life insurance, 401(k)
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 United States, Illinois, Itasca | |
 Oct 14, 2025 | |
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Job Title: Customer Service Representative Location: Itasca, IL - onsite Work Hours: 8:30am-5:30pm Classification: Non-Exempt, Full-Time, Direct-Hire The Customer Service Representative plays a vital role in supporting the Inside Sales process by sourcing industrial parts, preparing quotations, and coordinating with vendors and internal departments to ensure timely and accurate order fulfillment. This is a 100% desk-based clerical role, ideal for someone who enjoys detailed coordination and customer communication and is eager to learn and grow within a B2B client-facing environment. The company offers opportunities for career growth within the Inside Sales team, so they are seeking someone who is motivated to learn quickly and develop into a key contributor in the organization. Responsibilities: Respond promptly and professionally to customer emails and internal communications Identify customer requirements for parts and services, and source items according to specifications
Coordinate with vendors to confirm pricing, lead times, export regulations, and product details
Prepare and issue price quotations based on vendor information and customer inquiries
Review purchase history and records to adjust pricing or terms in accordance with company policies
Process and verify customer orders, collaborating with internal departments to ensure accurate fulfillment
Address and resolve issues such as mis-shipments, product defects, or customer complaints
Monitor delivery timelines and follow up with vendors and logistics to provide customers with updates
Maintain spreadsheets and records to ensure accurate tracking of orders and customer data
Follow up on overdue invoices and coordinate with the accounting team
Support shipping, inventory, and logistics activities as needed
Provide regular status updates and reports to management Qualifications: Prior clerical or administrative experience highly preferred. Experience in B2B customer service or sales support is a big plus. Proficient in Microsoft Office Suite (especially Excel), data entry, and typing
Eagerness and ability to quickly learn CRM, ERP systems, and internal tools
Excellent time management, communication, and organizational skills
Detail-oriented, dependable, and collaborative with a professional demeanor
Japanese language skills or familiarity with Japanese business culture is a plus Benefits: Medical, Dental and Vision (Company covers 100% for employee and dependents), Disability, AD&D, and Life Insurance, 401K, Vacations and Holidays. The Illinois pay transparency law requires employers to include a good-faith estimate of the pay scale and benefits in any job posting. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors. By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark | |