Principal, Workplace Solutions - Contract

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

Using expert-level experience, this position is a technical expert involved in troubleshooting, identifying, solutioning, and proof of concepts to solve difficult workplace technology issues. In conjunction with the Sr Director of Client computing and Architecture, this role will contribute, and potentially drive the strategy and standards of Early Warning client computing, workplace and collaboration platforms and ensures excellence of installation and administration. This role is hands-on, working with other individuals and teams to provide support to trouble-shoot and solution critical cross-platform issues that impact effective user experience, alignment to Enterprise Infrastructure, Security, and sustainability of solutions.

Essential Functions

• Identify and solve for the most impactful issues in the organization and partner with other organization teams to create both short-term and long-term solutions.

• Provides continuous improvement in the operational processes by introducing more innovation and automation.

• Collaborate with team members and leadership to execute strategic goals and objectives. Partner in defining longer term plans, priorities, and goals.

• Identify opportunities to improve efficiencies, streamline process and implement best practices.

• Work with peers and other departments in the architecture, infrastructure, and security groups in defining roadmaps, setting goals, and providing updates.

• Engage actively across IT as an expert technical resource, mentor, and principal advisor

• Research, implement and maintain new technology that provides value to department and company.

• Work closely with management to ensure that quality, budgetary, and regulatory requirements are being successfully monitored and met across the Client Computing team.

• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's degree in Computer Information Systems/Computer Science

• Minimum 10 years' progressive direct or related experience

• Proven relevant industry experience and a proven track record of expertise in the management of end user technology with a demonstrated progression of responsibilities.

• Demonstrated ability to lead through influencing and facilitating cross-functional teaming to realize outcomes.

• Excellent written and verbal communication skills with an ability to communicate at all levels of the organization.

• Hand-on experience troubleshooting and management with Windows and OS environments

• Background and drug screen

Preferred Qualifications

• Additional related education and/or experience preferred.

• Competency in a wide range of desktop technologies including , but not limited to: MS Windows, Apple OS, Active Directory, User and Group Management, and MS Office suite.

• Experience with collaboration tools such as Zoom and MS Teams

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 15 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL in USD per year is: $151,000 - $189,000.
New York, NY/ San Francisco, CA in USD per year is: $181,000 - $226,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.