700080 - Sales - SA-ISM - Inside Sales Manager

Pride in Every Bolt. Purpose in Every Build.

Join JOA, where we are uniquely built to find creative solutions with the hands and minds of many. We think ahead for ourselves and our customers. We openly share to empower each other, embracing the unknown with a commitment to conquer any challenge.

We have an exciting opportunity as an Inside Sales Manager which is an integral part of our sales process and our customer intimacy strategy. This successful candidate will lead a sales team focused on capital equipment and aftermarket solutions. This role is responsible for managing a team of inside sales representatives, developing and executing global sales strategies, and driving revenue growth through parts, service, rebuilds, and upgrades.

Job Responsibilities & Essential Functions of the Job:

• Lead, coach, and motivate the inside sales team to achieve and exceed sales targets.
• Set clear performance goals and provide regular feedback, training, and development opportunities.
• Monitor daily activities and ensure a high level of customer responsiveness and follow-up.
• Develop and implement global sales strategies to grow aftermarket revenue (parts, service, upgrades).
• Oversee quotation process, pricing strategies, and order processing.
• Identify opportunities for product development for machines in the field.
• Partner with test crew, engineering, and purchasing to coordinate service delivery, parts availability, and appropriate stock levels.
• Identify opportunities for upselling and cross-selling of services and components.
• Partner with Business Development Managers to develop a comprehensive machine sale process which includes the proactive identification of commercial spares at purchase.
• Track sales performance using the CRM and other internal tools; generate regular updates for senior leadership.
• Analyze sales trends for customer behavior to identify growth areas and adjust strategies.
• Maintain accurate records of customer interactions, quotes, orders, and follow-ups.
• Continuously improve the CRM tool to meet the ongoing needs of the organization and leverage current capabilities to create more efficient processes.
• Gather market intelligence to assess market price - report back to the organization and apply appropriate pricing model to ensure margin targets.

• Establish target sales and margin level goals prior to the beginning of the fiscal year.

• Develop replacement parts sales forecast, department budgeting, customer programs to enhance part sales, and margin level goals prior to the beginning of the fiscal year.

• Develop and drive the warranty process for the organization.

Job Requirements:

• Requires education generally equivalent to a Bachelor's Degree.
• Requires 10+ years of relevant manufacturing and customer service experience.
• Requires 5+ years previous experience leading a global organization.
• Requires mathematical skills that require the ability to add, subtract, multiply and divide, to make metric system conversions, exchange rates, and discount calculations.
• Requires good oral and written communication skills in order to interact with employees and customers.
• Requires a working knowledge of Microsoft Office Suite applications.