Field Service Manager

Job Title: Field Service Manager

Location: Lakeville, Minnesota

Company: Interstate Power Systems

Salary Range: $75,000-$90,000 per year, plus monthly commission

About Interstate Power Systems:

Interstate Power Systems has been a trusted leader in providing on- and off-highway engines, transmissions, and power generation solutions. We deliver top-tier parts and service support for vocational trucks, heavy equipment, generators, and more, serving critical industries across the U.S. Our Lakeville, Minnesota facility is seeking a dynamic Field Service Manager to lead and oversee all field service operations, with a strong emphasis on power generation, field truck, and equipment services.

Job Summary:

The Field Service Manager is responsible for directing and managing all field service operations at Interstate Power Systems' Lakeville facility, ensuring exceptional repair and maintenance services for heavy-duty diesel trucks, off-highway equipment, and power generation systems. This leadership role involves overseeing field service teams, coordinating complex service schedules, driving customer satisfaction, and ensuring operational excellence across all field activities, including but not limited to power generation, field truck services, and equipment maintenance. The ideal candidate is a proven leader with deep expertise in heavy-duty diesel mechanics, generator service, and field operations, with experience managing unionized teams preferred.

Key Responsibilities

• Field Service Leadership: Lead, train, and inspire a team of factory-certified field technicians, fostering a culture of safety, accountability, and high-quality service delivery in all field operations.
• Field Operations Oversight: Manage all field service activities, including diagnostics, repairs, and preventive maintenance for heavy-duty diesel trucks, off-highway equipment, and power generation systems, ensuring seamless execution in the field.
• Power Generation Expertise: Oversee specialized field services for power generation equipment, ensuring reliable performance and compliance with industry standards.
• Field Truck and Equipment Services: Direct field truck and equipment service operations, ensuring timely and high-quality repairs to minimize customer downtime.
• Customer Relationship Management: Build and maintain strong client relationships, addressing field service inquiries, providing repair updates, and ensuring exceptional customer satisfaction.
• Workflow and Resource Coordination: Plan and prioritize field service schedules to optimize technician productivity, reduce equipment downtime, and ensure efficient use of resources across multiple job sites.
• Quality Assurance: Ensure all field repairs and services meet manufacturer specifications and company quality standards, conduct field inspections as needed.
• Inventory and Parts Coordination: Work closely with the parts department to secure necessary components for field services, managing inventory to support power generation and equipment repair needs.
• Financial and Performance Management: Monitor field service department performance, manage budgets, and drive revenue and profitability goals specific to field operations.
• Compliance and Safety: Enforce adherence to safety regulations, DOT standards, and environmental policies in all field service activities, ensuring a safe working environment for technicians and clients.
• Reporting and Analysis: Generate and analyze field service performance reports, tracking KPIs such as job completion times, customer satisfaction, and technician efficiency in the field.

Qualifications

• Experience: Minimum of 5 years in heavy-duty diesel truck repair, off-highway equipment maintenance, or power generation service, with at least 2 years in a supervisory or management role overseeing field operations. Experience with brands such as Detroit Diesel, Caterpillar, Allison Transmission, or MTU is preferred.
• Education: High school diploma or equivalent required; associate or bachelor's degree in diesel technology, business management, or a related field is a plus.
• Certifications: ASE certifications, manufacturer-specific training, or credentials in diesel mechanics or generator repair are highly desirable.
• Skills:
  
  
  
  • Advanced technical expertise in heavy-duty diesel engines, transmissions, hydraulics, and power generation systems, with a focus on field service applications.
  • Proven leadership and team management skills, particularly in managing field-based technicians.
  • Exceptional communication and customer service abilities to support field operations and client interactions.
  • Proficiency with service management software, inventory systems, and Microsoft Office.
  • Strong organizational skills to manage multiple field projects in a fast-paced environment.
  
  
  
  
• Other Requirements:
  
  
  
  • Valid driver's license; CDL is a plus.
  • Ability to lift to 50 pounds and work in field and shop environments.
  • Flexibility to work occasional evenings or weekends based on field service demands.
  
  
  
  

Preferred Qualifications

• Experience managing field service operations in the oil and gas, construction, or transportation industries.
• Familiarity with DOT regulations and annual inspections for heavy-duty trucks.
• Deep knowledge of power generation systems, including sales, service, and maintenance processes.
• Experience working with unionized teams.

Employee Benefits

• Competitive Wages: Earn what you're worth with a strong salary and commission structure.
• Tuition Assistance: Support for educational and career growth.
• Comprehensive Health Coverage: Health, dental, and vision plans starting the first day of the following month.
• Paid Time Off (PTO): Begins accruing on day one of full-time employment.
• Holidays: 6 holidays plus 2 floating holidays per year.
• 401(K): Company matching to support your future.
• Disability and Life Insurance: Long-term and short-term disability and life insurance provided.
• Healthiest You: Virtual healthcare access paid by Interstate.
• Pet Insurance: Coverage for your furry friends.
• Employee Discounts: Available on products and services.
• Employee Assistance Program: Free 24/7 access to guidance for life's challenges.
• Health and Well-being Screening: Paid screenings for employees and their spouses.

Note: This job description is not exhaustive, and duties may evolve to meet business needs.

Interstate Companies is an Equal Opportunity Employer. We welcome all qualified candidates to apply by submitting a resume for consideration.

Apply Now: Join our team and lead field service excellence at Interstate Power Systems!

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