Ram Commercial - Technical Manager

Stellantis
parental leave, tuition reimbursement, 401(k)
United States, Michigan, Auburn Hills
Oct 24, 2025
Stellantis is seeking a dynamic and experienced Commercial Vehicle (CV) Technical Manager to lead the technical aspects related to multi-brand programs for our Commercial Vehicle (CV) portfolio in North America. This role is critical in delivering best-in-class technical service to our commercial customers, ensuring seamless integration and performance of upfit solutions, and driving innovation in CV-specific features. This job directly supports upfitters, dealers, engineering, service, and sales/marketing, by resolving technical issues or questions in real time. Job duties to include, but not limited to, the following functions: Lead Technical Support Operations for commercial vehicles, ensuring timely and effective resolution of field issues. Serve as the primary technical liaison between Stellantis and key stakeholders including upfitters, dealers, engineering, service, and sales/marketing teams. Provide real-time technical guidance to support vehicle modifications, diagnostics, and service-related inquiries. Champion Customer Satisfaction by delivering proactive solutions and maintaining high service standards. Conduct Industry Benchmarking to identify trends, gaps, and opportunities for innovation in commercial vehicle offerings. Collaborate with Product Development and Engineering to implement CV-specific features that meet evolving industry demands. Support Sales and Marketing Initiatives by providing technical expertise and insights into product capabilities and limitations. Basic Qualifications: Bachelor's degree in Engineering, Automotive Technology, or a related field (Master's preferred) Minimum 5 years of experience in automotive technical support, product development, or field service Strong understanding of vehicle systems, diagnostics, and upfitting processes Proven ability to manage cross-functional projects and resolve complex technical issues Excellent communication, presentation, and stakeholder engagement skills Familiarity with commercial vehicle regulations and industry standards Ability to travel as needed to support shows/events, and customer engagements Strong analytical and problem-solving skills with a customer-first mindset Proficiency in technical documentation and reporting tools Preferred Qualifications: Strong Stellantis background with multidisciplinary experience Ability to comprehend complex problems and translate into basic terminology External experience within CV industry is a big plus Experience working with OEMs, upfitters, and dealership networks Familiarity with commercial vehicle regulations and industry standards Salaried Employee Benefits (US, Non-Represented) Health & Wellbeing Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability. Compensation, Savings, and Retirement Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing. Time Away from Work Paid time includes company holidays, vacation, and Float/Wellbeing Days. Family Benefits 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances. Professional Growth Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups. Company Car & More Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.