IT Client Support Pod Leader

Information Technology and Computing Services ( ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

This IT Client Support Pod Team is anchored in the College of Business and College of Engineering & Technology ( CET), providing dedicated, adaptive, and high-quality technology support to faculty, staff, and students within these colleges. As part of a larger network of IT Pods serving ECU Main Campus, the team collaborates across departments and may be called upon to "crash" resources to support other units or university-wide initiatives when needs arise. The team's mission is to empower the academic and operational excellence of the College of Business and College of Engineering & Technology ( CET) through expert IT services, proactive solutions, and strategic project leadership, while remaining flexible and responsive to the evolving priorities of East Carolina University.

INTERNAL POSTING: Open only to applicants currently employed by East Carolina University

The Pod Leader will provide direct supervision and hands-on technical leadership for an embedded IT support team primarily serving the College of Business and CET. This role combines operational management, technical consultation, and project leadership, ensuring high-quality IT support for faculty, staff, and students. The position is designed to adapt to future changes in scope, team structure, and supported technologies.

Distinctions of the Pod Leader Role:

Job Duties:

The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

This position requires the employee to reside within a reasonable commutable distance of the ECU main campus. "Reasonable commuting distance" is defined as a location that does not exceed a distance that can be safely traveled in two hours by automobile under average conditions of traffic, weather, and roads to employee's assigned duty station in Greenville, NC.

Contingent upon availability of funds.

Bachelor's degree and 2 years of relevant experience or equivalent combination of education and experience. A minimum of 1 year of supervisory experience is required.

All degrees must be received from appropriately accredited institutions.

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The following experience or skills highly preferred:

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Applicants must be currently authorized to work in the United States on a full-time basis.

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.