Class & Event Support Technologist

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Job Summary

Provide support for class and event related AV and computer needs as part of the Classroom and Events Support team. Check that the technology and technical support needed for classes and events is available and present based on requests. Assist end-users with the use of technology for their events, including providing guidance on best practices and instruction on the use of event and classroom technology, as needed. Provide setup and support of audio systems for classes and events. Assist with the maintenance of AV equipment and computers in classrooms and event spaces and provide direct technology support to campus events. Work performed may be individual or collaborative with other ITS colleagues depending on context.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

Class & Event Support (45%):

• Provide direct support of AV and computer needs for Smith classes, meetings and standard as well as high-profile events. This may at times include evening and weekend work.
• Evaluate and respond to incoming request for AV or computer support in class, meeting and event spaces, based on CEMS standard practices. Refer requests to Event Support Coordinator as needed.
• Provide level two support for student consultants and users in classrooms and event spaces.
• Instruct faculty, students, staff, and visitors on how to use classroom equipment and campus network.
• Provide backup support for Class and Event Support Specialist - Video.

Lead for Audio System Support (40%):

• Manage audio technologies on campus within defined service levels including interfacing microphone and sound output systems with classroom control system and managing audio leveling for both analog and digital audio systems.
• Provide direct support for classes, meetings and Smith sponsored standard and high-profile events
• Oversee the work of outside vendors providing audio services on campus.
• Provide setup and audio mixing support for large and specialized event venues.

Hardware Support and Maintenance (10%):

• Assists with the testing and maintenance of event space and classroom A/V and computer equipment. Consult on audio technology in learning and event spaces.

Other Responsibilities (5%):

• Participates in cross-team projects, attends team meetings.
• Maintains professional skills, remaining current with leading practices in the industry and within Higher Education.
• Perform other duties as assigned by management.

MINIMUM REQUIRED Qualifications (education, experience, certifications, licenses, knowledge, skills):

• Associate's Degree
• 1 to 5 years experience Area: Technology Support

Knowledge of:

• Experience working with individuals from diverse backgrounds.
• Experience with Windows and Mac Operating Systems; Microsoft Office and Google Docs, Sheets, and Slides.
• Knowledge of AV Systems including projectors, sound systems and AV control systems

Skills:

• Excellent communication, presentation, interpersonal, and customer service skills.
• Excellent problem-solving skills and independent judgement.
• Ability to troubleshoot AV and computer systems used in classroom and event spaces during active sessions, as needed.

Preferred Qualifications:

• Bachelor's Degree
• 1 to 5 years experience Area: Direct support of AV Systems

Knowledge of:

• Knowledge of analog and digital audio systems and sound technologies. Familiarity with DSP programming and Extron control systems.
• Experience working in a Higher Education environment.

Review of applications will begin

Position Type:

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst.Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.