Manager, Global Service

At Shure, sound is our passion-and service is our promise.

We're looking for a visionary Global Service Manager to lead our worldwide service and repair operations with excellence. In this role, you'll ensure consistent, high-quality support across all regions, driving operational efficiency and elevating customer satisfaction. You'll collaborate across functions to optimize processes, empower teams, and deliver a service experience that reflects Shure's legacy of innovation, reliability, and customer care.

If you're a strategic thinker with a passion for leadership and a commitment to world-class service, this is your opportunity to make an impact at a company where audio meets excellence.

This role would be hybrid based out of our Niles, IL HQ!

Develop and implement global service strategies aligned with company goals
• Establish KPIs and performance metrics to monitor service quality and operational efficiency
• Manage service operations across five regional centers, ensuring consistency in processes, tools, and customer experience
• Coordinate with regional managers to address local challenges and opportunities
• Champion customer satisfaction by ensuring timely and effective resolution of service and repair issues
• Collaborate with Customer Experience and Sales teams to gather feedback and improve service offerings
• Standardize service procedures and repair workflows across all locations
• Identify and implement continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
• Lead, mentor, and develop regional service teams to foster a high-performance culture
• Conduct regular training and development programs to enhance technical and customer service skills
• Analyze service data to identify trends, root causes, and areas for improvement
• Prepare and present regular reports to senior leadership on service performance and customer satisfaction
• Ensure all service operations comply with industry standards, safety regulations, and company policies
• Performs other duties as assigned

• Bachelor's degree in electrical/electronic engineering, management, or related discipline
• Minimum 7 years of experience managing global service and repair operations
• Knowledge and experience using SAP, S4 desired
• Knowledge and experience using Salesforce desired
• Ability to thrive in a matrixed organization and collaborate with others on goals from other divisions of the company
• Ability to participate in corporate development of methods, techniques, and evaluation criteria for projects, programs, and people
• Excellent written and verbal communication skills
• Ability to influence cross-functional teams without formal authority
• Experience coaching and developing direct reports
• Proven track record of innovation solutions
• Ability to drive and take ownership of developing connections that help deliver what is best for customers, Associates, and stakeholders
• Ability to approach new projects with an open mind
• Ability to identify gaps and spot opportunities for improvement
• Must be able to travel internationally 25% of the time

Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.

WHO WE ARE

Shure's mission is to be the most trusted audio brand worldwide - and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn't stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.

THE MIX MATTERS
Don't check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you're excited about this role, believe you've got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!

PAY TRANSPARENCY
Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry's top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $102,000 to $174,000. This position may also be eligible for our incentive pay program, which varies based on individual and Company performance in the year. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award-winning benefits package.

WE GOT YOU - Our Benefits
At Shure, we prioritize the well-being of our Associates. We offer competitive rewards packages to full-time and part-time Associates working 24 or more hours a week that address physical, mental, financial, and overall well-being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance 2025.

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