Executive Assistant - Customer Experience

In the role of Executive Assistant:

• Provide strategic, high-level executive support to the SVP, including calendar and meeting management, proactive prioritization, and decision support

• Manage time as a strategic asset; actively shape the executive's schedule to align with org priorities

• Act as a key liaison between the SVP, senior leaders, and external partners, exercising strong judgment and professionalism

• Manage dynamic and shifting priorities with professionalism and flexibility

• Triage incoming requests and assign work across the administrative team

• Lead and develop a team of administrative professionals, fostering a culture of collaboration, accountability, and growth

• Anticipate needs by attending meetings, staying ahead of business rhythms, and ensuring the SVP is always prepared

• Coordinate and manage travel arrangements, expenses (Concur), and large-scale events

• Prepare executive-level documents, meeting agendas, presentations, and briefing materials

• Manage special projects and cross-functional initiatives with precision and discretion

• Support ad hoc tasks such as research and stakeholder coordination

What Do You Need to Succeed:

• Minimum 5 years of executive support experience, including 3+ years supporting C-suite leaders

• Prior experience managing or leading a team strongly preferred

• Strong project management and organizational skills with a track record of handling complex, high-volume workloads

• Ability to navigate ambiguity and adapt in a fast-paced environment

• Proactive, resourceful, and intellectually curious with a bias for action

• Exceptional interpersonal and written/verbal communication skills at the executive level

• Demonstrated ability to handle sensitive information with confidentiality and discretion

• Proficiency with Microsoft Office Suite (including PowerPoint and Excel, Concur, and virtual collaboration tools

• Bachelor's degree or equivalent combination of education and experience

Bonus if You Have:

• Proven ability to leverage Excel for data analysis and PowerPoint for executive- level storytelling and reporting.

• Experience supporting or coordinating global teams

Location: Candidates will be required to be on site 3 days a week at our headquarters in Westbrook, ME.

What you can expect from us:

• Hourly rate of $33/hr + based on experience

• Eligible for annual bonus

• Health / Dental / Vision Benefits Day-One

• 5% matching 401k

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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