New

Desktop Support

TEKsystems
$45.00 - $47.39 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Mountain View
Oct 29, 2025
Description Responsibilities The role of Desktop Support Analyst 2 is to help employees with all facets of the corporate computing environment. The Desktop Support Analyst must combine an understanding of Macintosh & Windows with firsthand experience. Excellent communication and interpersonal skills combined with technical skills are essential to providing a "high touch" level of support to the employee community. Responsibilities Ability to troubleshoot software, hardware and connectivity issues remotely Ability to understand & articulate root cause on customer issues Experience with installation, upgrade, and maintenance of software, hardware, and peripherals Familiarity with encryption and security tools and triaging within this environment Assist customers in gaining access to various systems and servers Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using UEM and HUB technologies Communicate call trends and challenges in daily team meetings The ability to take on small projects from start to finish Keep Knowledge Base and process documentation up-to-date Work closely with the team to resolve or properly close aging tickets Manage the individual and ticket queue for the team Ensure the highest level of customer satisfaction May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert Skills desktop, troubleshooting, windows 11 Top Skills Details desktop Additional Skills & Qualifications 100% onsite in Mountain View Experience Level Intermediate Level Pay and Benefits The pay range for this position is $45.00 - $47.39/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Mountain View,CA. Application Deadline This position is anticipated to close on Oct 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.