Repair Technician

Why join us?

We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives.

What you'll do:

The Repair Technician is responsible for Repairing and functional testing of customer devices.

This is an in-person, full-time role at our North American Headquarters in our brand-new Moon Township facility.

Office Address: 1400 Cherrington Pkwy, Coraopolis, PA 15108

Shift: Monday-Friday 6am-8am-2:30pm-4:30pm

As a Repair Technician, you will be responsible for:

• Reference Tech Support and customer notes to trouble shoot defective devices and determine root cause of problem

• Based upon the trouble shooting analyzes, repair customer devices to be fully operational

• Communicate with Tech Support to fully understand the nature of the performance problem to ensure proper repair

• Enter repair and troubleshooting notes in D-365 and SalesForce

• Perform various other tasks as assigned

• Monitor and adjust Repair processes or equipment for quality and productivity

• Inspect finished products for quality and adherence to customer specifications

• The ability to follow work instructions and work independently

• Test devices to confirm operational performance and trouble shoot rejected items

• Record Replaced Parts in Device Record Management system

• Keep the Repair area clean and to 5s and lean standards

Minimum Qualifications:

• Associate degree in a technical field, or 2-4 years repair experience

• Hardware/software repair and troubleshooting experience

What you'll bring:

• Proficient written and verbal communication skills

• Teaming skills

• Basic computer hardware understanding in order to repair devices to the component level

• Understanding and familiarity with Salesforce

• Good soldering skills

• Ability to follow manufacturing procedures and work instructions

• Detail oriented

Work Environment:

• Light manufacturing environment

• Moderate noise level

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.