Advance Metering Infrastructure (AMI) Ops Tech I or II

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This position is responsible for monitoring and troubleshooting connect and disconnect meter orders for Duke Energy's remote order fulfillment process. This is a time-sensitive function that is very important to customers. This position monitors meter orders and communication remotely, and primarily remotely resolves the meter issues, or creates field orders. Any field meter orders go to a meter tech or power grid operations to resolve. AMI Ops Tech I applies technical expertise to solve complex AMI problems and management skills to provide oversight and direction of work in a specific area of expertise under general supervision. Incumbents are expected to develop deeper technical skills and the ability to work with an increasing degree of independence. This position is responsible for optimizing meter orders for customer revenue and ensures the company meets jurisdictional compliance requirements for order times and provides the best customer experience possible. AMI Ops Tech II provides technical expertise to solve more complex AMI problems and leadership skills to provide oversight and direction of work in a specific area of expertise, with some limited supervision. Incumbents are expected to develop advanced skills and the ability to work with a high degree of independence. This position is responsible for optimizing accurate meter orders for customer revenue and ensures the company meets jurisdictional compliance requirements for order times and provides the best customer experience possible.

• Monitor AMI network communication and service order statuses to identify meter communication failure at the network level and individual meter level.

• Utilize AMI Ops work allocation software, customer system application, service order application, and outage management information to identify, investigate and take appropriate action upon meter orders.

• Review, process, and take timely action on multiple reports and status dashboards regarding the state of meter orders.

• Performs data analysis/root cause investigations and responds to requests from adjacent organizations and internal customers. Performs complex transactional tasks to support daily operations.

• Use secure applications to recover missing read data enterprise wide on a daily basis.

• Utilize GIS mapping software to investigate individual and large-scale network issues.

• Use spatial analysis to ensure the appropriate action is taken to restore meter communication.

• Use Duke Energy customer, billing, work management and outage information systems to investigate account history to ensure appropriate actions are taken on meters and orders.

• Develop AMI technical expertise necessary to analyze and resolve basic AMI communication issues or order sync issues.

• Strives to continually improve job-related, technical and professional knowledge, skills and performance.

• Demonstrates effective oral and written communication skills. Maintains accurate records and files.

• Develops positive working relationships to effectively coordinate work activities.

• Supports the company's goals and represents the company positively and professionally

• Associate's degree in Technology, Engineering or other related degree

• In lieu of Associate's degree(s), High School/GED AND two (2) or more years related work experience

• Associate's degree in Technology, Engineering or other related degree

• In addition to required degree, two (2) or more years of related work experience.

• In lieu of Associate's degree(s) AND two (2) or more years related work experience listed above, High School/GED AND four (4) or more years related work experience

• Understanding of smart meter head end systems and communication devices including but not limited to mesh and cellular meters, connected grid routers, range extenders.

• Experience with Duke Energy billing and customer systems.

• Knowledge and experience with smart grid head end system network directories.

• Knowledge in work allocation functionality and design including queues, exception prioritization, meter order automation, estimation issue types, and reporting.

• Experience with Duke Energy work management systems.

• Advanced knowledge of Microsoft Excel and Power Bi

• Experience with GIS mapping software.

• Experience in the Utility Industry

• Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.

• Intermediate Computer Experience (Outlook, Excel, Power Bi, Sharepoint, etc.)

• Demonstrated ability to work with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.

• Strong written and oral communication skills.

Travel Requirements

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