Loss Prevention Overdue Associate

Avis Budget Group is searching for full-time Loss Prevention Agent to join our Loss Prevention Department based in Virginia Beach. This job contributes to the success of Avis Budget Group by protecting assets by a daily accounting of overdue rentals. This position requires the use of a variety of investigative procedures, beginning with calling customers and when necessary, ending with obtaining police alarms, with the intent of recovering the overdue vehicle.

What You'll Do:

• Make and receive both outbound and inbound calls/emails to and from renters regarding overdue rentals. Issue Outbound calls/emails to renters, companies, travel agencies, and field locations.

• Document Case Management database with current attempts made to contact the renters

• Update Wizard screens with call notes, and extensions when applicable

• Issue certified Letters of demand when applicable

• Issue repossessions and contacting repo companies for updates regarding their attempts to locate the vehicle.

• Prepare necessary documentation and forwards to the field security personnel when all possible attempts to recover the cars have been completed.

• Continues to follow-up with field personnel and security managers and places vehicles in missing/alarm status after field security personnel have obtained the police alarm.

• Maintain close working relationships and constant interaction with field personnel.

Perks You'll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance

• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages

• 401(k) Retirement Plan with company matched contributions

• Full training to learn the business and enhance professional skills

• Employee discounts, including discounted prices on the purchase of Avis/Budget cars

• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

• Community involvement opportunities

What We're Looking For:

• High School Degree/GED required

• Strong customer service experience. Ability to handle Inbound and Outbound calls

• Excellent written and verbal communication skills.

• Basic knowledge of PC and Microsoft Office.

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting.The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.