Admissions Operations Specialist

Reporting to the Director of Undergraduate Admissions, with additional supervision from the Project & Process Manager, the Admissions Operations Specialist supports and analyzes all systems used by Widener University's admission offices (Undergraduate and Graduate & Continuing Studies). This includes Ellucian Colleague (student information system of record), Technolutions Slate (CRM system) and third-party data systems (e.g., Common App, CAS, IData).

The Specialist also leads Undergraduate-specific tasks involving, but not limited to, Niche prospecting & 3E report building.

DUTIES AND RESPONSIBILITIES (including, but not limited to):

Essential Duties:

Systems & Operations Management

• Configure, maintain, and improve admissions technology systems and workflows.
• Ensure systems align with institutional priorities and operate efficiently.

Data Integrity & Reporting

• Design and analyze reports and dashboards to support enrollment strategies.
• Deliver actionable insights to admissions leadership and program directors.
• Ensure admissions data is accurately reflected in the system of record at the conclusion of each admission cycle.

System Integration & Vendor Coordination

• Manage integrations between Slate, Colleague, CAS, and other platforms.
• Serve as liaison with third-party vendors for updates, testing, and data exchange.

Process Optimization

• Refine communication plans, application review processes, and enrollment workflows.
• Enhance operational accuracy, efficiency, and user experience.

Training & Support

• Train admissions staff, faculty, and stakeholders on Slate and reporting tools.
• Provide ongoing technical guidance and troubleshooting.

Undergraduate Special Programs

• Design and optimize strategic processes that support targeted undergraduate admission initiatives, including the Honors Program, 3E prospecting, Niche direct admissions, and other specialized recruitment efforts.

Secondary Responsibilities:

• Monitor and resolve data quality issues across admissions systems.
• Collaborate with Institutional Research and university leadership on data delivery.
• Support enrollment planning and compliance reporting.
• Perform other job-related duties as assigned or directed to support departmental needs and align with the mission of Enrollment Management.

MINIMUM QUALIFICATIONS (education/training and experience required):

Required:

• Bachelor's degree.
• 1-2 years of experience with CRM or data information systems.
• Strong organizational, communication, and customer service skills.
• Ability to handle multiple tasks, manage time effectively, and meet deadlines.
• Attention to detail and a commitment to maintaining data accuracy and confidentiality.

Preferred:

• Experience in higher education admissions processes and procedures.
• Familiarity with Slate CRM and Ellucian Colleague systems.

PHYSICAL REQUIREMENTS AND/OR UNUSUAL HOURS:

• Fast-paced office setting with frequent in-person and electronic interactions.
• Must be able to sit at a computer and operate office equipment for extended periods.
• May need to occasional lift items up to 20 lbs.
• Mobility between workstation and various campus buildings.
• Some evening/weekend availability during peak periods and events.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Widener University is committed to fostering an inclusive community in which faculty, staff, and students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We are an equal opportunity employer and are committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or status as a protected veteran.

Some positions may be eligible for a hybrid or remote work arrangement that may include a partially or fully remote work location, consistent with Widener's Flexible Work policy.

Widener University, an independent, metropolitan, doctoral-intensive university, connects curricula to social issues through civic engagement. Dynamic teaching, active scholarship, personal attention and experiential learning are key components of the Widener Experience. Located in Chester, PA, Widener's main campus is nestled between Philadelphia, PA and Wilmington, DE, with Law Schools located in both Harrisburg and Wilmington. For more information about the university, please visit our website at www.widener.edu.

EOE M/F/V/D